Suprabets Casino - Player's account closed after winning.

No.1 worst soft bookmaker in the world.

When you won, then will close your account and WON'T PAY YOUR BALANCE!

Also they will not reply your any email!!!!

Then will notify you an email with theire standard format like below:

"Dear player,

Your account has been flagged for violating our terms and conditions point 11.5

In accordance with our terms we will close your account

Thank you for understanding

Hello Valentine4all,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Suprabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you.

My account is fully verified. It was verified when I placed my first withdrawal and they requested for KYC and I submitted it. It was approved and my withdrawal processed successful..

In terms of betting, I bet on casino (ANDAR AND BAHAR) and am playing with real Money.

I don't see any terms and conditions I violated. I play casino and place withdrawal. I don't have multiple accounts neither I use third party to deposit or withdraw

Please I want the dispute amount to be edited. The total money in my account is around#1,866,000+ I made mistake

Hello Valentine4all,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

I have sent it to you. That's all I have with them

Thank you Valentine4all for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

I would like to point out that in case your account got closed due a sports betting related issue, we won't be able to proceed in resolving the case.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Valentine4all for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Suprabets Casino for their help in resolving this complaint. We would like to know how did the player violated the terms and conditions and what can we do to help resolve this issue.

Thank you!

Dear Nick, I did not participate in sports betting, I only play casino

hello,

Requesting a 3 day extension. Is this possible?

Thanks

Sb team

Dear Suprabets Casino representative, you may have noticed the timer in the top right corner, which allows each party involved seven days to reply. After that an automated message with be posted giving you another 7 days. Take your time to investigate and keep us updated about any further developments.

hello,

Answered to peter.c@casino.guru

This player is conducting activities that violates our terms and conditions

Please check

thanks

So playing casino and withdrawing my winnings is violation of terms and conditions??? You didn't complain when I deposited and lost about 3 times. The one I won you people said am violating terms

Let them tell me how I violated the terms. Many people are complaining the same thing in all casino reviews. Please pay my winning and have your site.

I'll send it to you now

I have sent it to you

Dear Valentine4all, this is a follow-up to our email conversation. If you won't be able to prove that the funds you received and used in the casino are from your business we will have to unfortunately reject your complaint as "insufficient evidence from the player". You must understand that without this proof of income, your account raises concerns about violations of the casino's AML policies.

Thank you in advance for your cooperation!

Am working on getting another business certificate with my number

Please check your mail I just sent you my approved certificate

Valentine4all unfortunately you have not provided us with sufficient evidence for the origin of your funds. We believe the casino raised a valid concern about your gambling activities and the steps they took are justified. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.