The player from Finland, who was banned from several casinos due to a gambling addiction, was still able to deposit on Superkasino. She was demanding a refund due to being banned from what she claimed were Superkasino's sister casino(s). However, we had to reject the case as she did not respond to our messages and questions, which prevented us from conducting a further investigation or suggesting possible solutions.
Superkasino Casino - Player claims irresponsible gambling prevention at Superkasino.
Amount: €50
Superkasino Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Superkasino Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime. However, the requested details will be needed.
Best regards,
Branislav, Casino.Guru
