SuperCat Casino - Player’s struggling to complete the account verification.

Hi

I have trouble to withdraw my funds.

I have an account since 2019. Three days ago I won about 2500 zlotys and I try to withdraw my funds via BTC. They asked to send them proof of my deposit from 2019 via ecopayz.

I don’t have access to such information because It was 3 years ago and I closed an ecopayz account. I informed them that I can proof my last deposit but they said they need all information. Please help me. Be aware of them

Dear Iksjon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you verified your account in the past or this is your first withdrawal attempt and first verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

They asked first time about it verification.

I understand their policy but how can I proof deposit from 2019. It is impossible. What should I do?

This is no use. They cheat me. I dont want play in their stupid fake casino any longer. I will not play any online casino anymore. I am so disappointed. Case closed

What happened Iksjon?

Dear Iksjon,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.