HomeComplaintsSuperBoss Casino - Player's withdrawal options are restricted.

SuperBoss Casino - Player's withdrawal options are restricted.

Amount: 1,400 лв

SuperBoss Casino
Safety Index:High
Submitted: 21 Sep 2024 | Case closed : 11 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Bulgaria faced difficulties withdrawing funds from the casino, as neither debit card nor bank transfer options were available. Despite contacting support, he could only withdraw via Skrill, which was not an option in his region. The Complaints Team informed him that Neteller was available for use in his country and provided relevant resources for assistance. However, due to a lack of response from the player after extended communication attempts, the complaint was ultimately rejected.

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2 months ago
Translation

the deposit was made by debit card. After I wanted to withdraw the amount, there is no option to withdraw to a debit card or bank transfer. I wrote to support and they replied that I can make a withdrawal through skrill, but it doesn't work there either, because this site doesn't work with my region of residence. At the moment I can't withdraw the amount and I want to withdraw it through my debit card. I don't want to withdraw it through cryptocurrencies


please help me to withdraw the amount.

email: [removed by casino.guru admin]

nick name: [removed by casino.guru admin]

Account ID : [removed by casino.guru admin]


Edited by a Casino Guru admin
Automatic translation:
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1 month ago

Dear Kalinkanev,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Neteller seems to be available in your country. https://www.neteller.com/en/support/question/17/which-countries-are-serviced-by-neteller/

Please check out the guide to this payment method found here: https://casino.guru/neteller-casino-guide

Please let me know if this solution works for you.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

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1 month ago

Dear Kalinkanev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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