SuperBoss Casino - Player’s withdrawal is delayed due to fairness checks.

i have made a withdraw of 220 euro.i have passed verification twice in one day and this site keeps rejecting my pay out and tells me that they need to check if my winnings are fair.

i do NOT recommend playing here!

also as other players said the casino guru must change the rating of this site to very low and dangerous!

if you want to lose your money go ahead and play to this scummers!

do not be idiots like me!

Dear nxanthis,

Thank you very much for submitting this complaint. I’m sorry to hear about your problem. I have checked the casino’s Terms and Conditions and this is what I found:

7.14.9 When making payments, Superboss has the right to ask the Player for identification documents. These measures are taken to prevent fraud and protect your money and may result in a slight delay. We apologize for any inconvenience this may cause. Superboss is guided by the international KYC (Know Your Customer) principles, which oblige to identify the identity of the customer before payment. Superboss reserves the right to require the Player to go through additional identification methods, including but not limited to video identification, Selfie to face document and other methods.

Could you please specify which of your verification documents have been approved by the casino? Have you made any successful withdrawals from this casino in the past? Have you accumulated your winnings with or without an active bonus? When was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear nxanthis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.