SuperBoss Casino - Player’s account remains open against their request.

Hope to get my money back from this scammers.

first of all. I tried this casino for few months and they never paid me.

i made a win and they told me i have to make another deposit to get them using crypto method.

i lost them instead because they required more wagering

last time i won 2k and asked them to help via live chat to process my request for only 500 to receive it asap. They kept it for a day and never pay me.

i asked them to close my account because of gambling addiction and they refused and i keep depositing there. Even tho i made a limit but the website still taking my money.

Dear amoh04513,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I’m afraid, there is not much we can do for you regarding the lost winnings. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. 

Furthermore, I checked the responsible gambling section and I found this:

If you need a break from playing, you can activate self-exclusion from one or all of the products by contacting support.

Could you please forward me the account closure requests that you sent to the casino? My email address is kristina.s@casino.guru. Also, do I understand correctly that you still have access to your casino account?

Thank you very much in advance.

Best regards,

Kristina

i was contacting them by chat. They are thieves and not only that. I tried to withdraw 3 times and everytime they come up with excuses to delay. My account verified and they asked for verification. Other time they asked me to make another deposit in order to withdraw my wins. Because they have only crypto withdrawal methods not as deposits.

that led me to lose again because i have to play with them to wager again.

last withdrawal i told them to help me and proceed but also the same until i lost them made again and again many times deposits and couldn’t control it even with their limit it kept depositing.

Thank you for your reply, amoh04513. I see that you mentioned here a gambling problem, but it is not clear when this occurred and you also stated this wasn't the first time you informed the casino about it. I have some additional questions.

• Do you have any other self-exclusion request(s)?
• Is your account accessible and do you currently have an active balance there?
• Could you please clarify the dispute value (€5000)?

i asked them via live chat to close it and they ignored. After i told them i made 250 euros deposit. This when i told them i have gambling addiction and asked for closure.

account is closed right now. But after paying them almost 5K in total with no single payout.

How many days elapsed between your first notification to the casino about your gambling problem and the closure of your account?