The player from Russia had his account blocked without further explanation. We rejected this complaint as it was sports betting related.
SuperBoss Casino - Player’s account has been blocked.
Amount: $1,767
SuperBoss Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Since October 24, the bookmaker has been checking my account and today announced the result:
"Your profile has been blocked due to violation of paragraph 9.1.2 of the rules. A payment will be made in the amount of the deposit amount, minus a 15% commission."
Clause 9.1.2: taking advantage of an unfair advantage or influence (commonly known as cheating), including using bugs, loopholes or bugs in our software, using automated players (also known as "bots"); or the use of "mistake";
This is blatant arrogance! The lying bookmaker falsely accused me of violating the rules without providing a single piece of evidence. They are just scammers!
They blocked my account, so I can only provide support correspondence. Please help me get my fair winnings!
Automatic translation:
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1 year ago
Dear Basquo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
I registered in September and successfully verified my account in October. I only bet on sports. Bonuses are not used.
Automatic translation:
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1 year ago
Thank you very much, Basquo, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.
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