SuperBoss Casino - Player's account flagged as 'multi-account'.

Дорый день. Я оставил комментарий о мошенических действиях этого казино. Который был отклонен и вы предложили мне написать жалобу. Я это делаю.

И так моя ситуация. (Всё что я скажу подтвержу скриншотами)

26.06 казино мне пишет емаил: Hello Boss!

This is Vitaly, your new personal VIP manager.

I checked your account and see that you have not visited our site for a long time. May I know why they stopped playing with us? Maybe I could help you somehow?

I could also offer you a no-deposit bonus.

Vitaly,

SuperBoss VIP Manager

After that i ask what they can offer. Casino manager (VIP? lol) answer me that he added some good bonuses and i need to check it on website. Then i go to website, but there i can not find any bonuses, also i see that my account is marked like "multi-account". Casino can not answer which is my second account and ignore it.

So in summary, casino offer some bonuses, but in reality site had mark that i am multi-account (of course no any proofs), and like wrote in theirs terms they can confiscate any deposit.

But then i started to check google, and found a lot of same problem accounts. Which winnings was confiscated. 9.4/100? lol

Dear p7-aa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account previously verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No other gamblers in my family. What do my neighbors, i do not know. Mobile ip is dynamic, casino can have a lot of players with same ip. From last one i need to make question: SAME IP for two or more accounts it is one person?

Also if casino say that i have multiaccount, why they can not provide this account email?

Casino ask me and you can see in screenshot:

"

Manager VIP

pirmd., 21. aug. 20:48 (pirms 3 dienām)

kam: es

Sorry, but I don't do multi-account detection. This mark can be put by the protection system of our site.

That is why I am asking you. Did you create a new account on our site or could it be a mistake?

"

Do you work/

The casino is trying to confuse me as a player, lure me to make a deposit, offers bonuses under the guise of a VIP manager, and itself writes that I am a multi-account

The representative of the casino, who calls himself the VIP manager, offers to play in the casino for me. At the same time, he does not know and says that he did not mark me with a multi account. At the same time, according to their own rules, if the account marks "multi", they will take away any deposit and any winnings. That is, they offer me to play in a casino that will simply take my money without an honest reason. They never told me which account I still have.

Fair casino? haha

I get that it might be a bit confusing for you as a player. To clear things up, it would be great to confirm whether the casino did indeed label your account as a multi-account situation and ensure that it's alright to go ahead with future deposits. Just to confirm, am I understanding correctly that no winnings were seized on the grounds of being flagged for multi-accounting?

I made review on your site, after this, my review was declined, with reason that i can not make this review. please post complaint. I made complaint now. This complaint are not about loosed money or confiscated money, it is about site which use scam scheme, invite players, offer bonuses, but you do not have bonuses, you have mark "multi-account" and VIP manager can not answer something about it.

If this casino have best marks on your site i think that you cooperate with them together.

Thank you very much, p7-aa, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you p7-aa for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask SuperBoss Casino for their help in resolving this complaint. We would like to know why was the player marked as multi-account and what can we do to help resolve this issue.

Thank you!

Dear player

Can you tell us what kind of fraudulent activity you are talking about?

You have successfully used our starting bonuses. Later, our security system detected a connection with another account, so the promotions for you were disabled. We are not obligated to disclose this account information as we do not withhold any funds from your account. We have the right to change the promo terms according to the terms and conditions.

Unfortunately, your account manager sent you the promo offer by mistake. We apologize for the inconvenience caused.

All of the above actions do not violate the rules of the project, which you have read and agreed to when you registered. We have never withheld any funds from your account. We only offered you to play on our project.

You say that I have some connection with other accounts, but at the same time you offer me to make deposits and play? So this is direct fraud, I will make a deposit, then they will block me for some invented connection and confiscate the funds.

Dear p7-aa, from what the casino representative has said, you're still allowed to make real money deposits and accumulate winnings. You're only prohibited from taking the promotional offers. Even if the promotional manager has mistakenly sent you the promo offer, I believe you would not be allowed to take this bonus. I would like to ask you if you require any further assistance. Thank you in advance!

casino rules have point, that if i deposit do multiaccount, they can took all money. do you need to receive screenshot with this point?

Dear SuperBoss Casino representative, would you have withheld any deposits made by the player or would you refund them all initial deposits and prevent them from playing at your project?

Thank you in advance!

They answer is just words. A lot of reviews where you can see that casino like took money with reason multi-account.

The player is not restricted to play on our project, as well as to make deposits and withdrawals.

We have prevented the possibility of any bonus/promo abuse by blocking the promo for the player.

Thank you for the clarification. Dear p7-aa, I believe the matter to be resolved. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter