The player from Germany is experiencing difficulties withdrawing their winnings due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Superbit Casino - Player’s withdrawal has been delayed.
Amount: €260
Superbit Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
I registered at the casino and played as far as no problems then I won and after completing the wager I wanted to apply for a payout then I noticed that this is only possible via the kyrpto wallet coinspaid (coinspaid is not available in Germany) so there is no way how i can withdraw the money deposit and play i can as a german but no chance to ever be able to withdraw my winnings because coinspaid is not available in germany as already said.
the live chat is only in russian and my email has not yet been answered.
I don't know how a casino player from one country can accept but have no way of withdrawing money.
Maybe you can help me or get in touch with the casino.
Many Thanks
Kind regards
Jann s.
Automatic translation:
Public
Public
3 years ago
Dear jann123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Which payment method has been used to deposit funds into your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Problem has been solved misunderstanding my side could close it thanks anyway
Automatic translation:
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jann123, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
