Superbet Casino - Player accuses casino of manipulation and demands refund.

With the supposed regulation of casinos in Brazil, betting houses have taken advantage by manipulating game outcomes. The slots do not connect, bonus paths are obstructed, and whenever a slot is about to make a payment, the site bugs, restarts the game, and doesn’t pay. When you check with the provider, that specific bet would have won, but since the site bugged, they simply consume the deposit, restart, and you have to start all over again. This is not only happening with the betting house mentioned in the complaint; it occurs in others as well. Nowadays, it's more worthwhile to play at unlicensed houses than at supposedly legalized ones. They abuse by submitting fake game APIs to extract money from players under the guise of being legalized. I accuse Superbet of fraud in its slots and request the return of the deposits made on 8/01/2024 due to irregular behavior in its system. This is made evident in numerous support calls about the constant restarting and freezing of slots, and the slots going offline, preventing withdrawal until the deposit rollover is met, during which the site, with its issues, keeps restarting. Three times, I got the 8 free spins of Fortune Rabbit with a 40 BRL bet, and the game restarted, which logically would mean it should return to the winning spin. Even if it didn’t pay out, the game went back to the beginning. Twice, I bought the bonus in Zeus vs. Hades, and high multipliers appeared, but the game restarted and wouldn’t return to the slot, forcing me to start from scratch and consume the entire balance. I am complaining because the betting house has been one of the major references in honesty, and now it practices this abuse, supposedly claiming to be regulated. If there were no errors, I would certainly acknowledge the loss as bad luck, but with so many bugs, there was definitely platform interference to avoid paying anything on a 4000 BRL deposit.

Dear jm9914,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika