The player from Malta can't access the online casino website where they have been gaming for a few months, and this has prevented them from withdrawing their winnings. The complaint was resolved as the player was able to access the website.
Superb Casino - Player unable to access casino website.
Amount: €255
Superb Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Superb Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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11 months ago
I have been using this casino for a couple of months. However since last week its impossible to acces the website.
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11 months ago
Hello SampsoN,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Superb Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you have any remaining real money balance on your casino account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Yes my account is verified. Today I managed to log in into account as on Casino Guru thread someone wrote that they chnaged web address to www.superb1.bet
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11 months ago
Dear SampsoN,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
