Super777 Club Casino - Player’s withdrawal request stalled and communication blocked.

So I have been playing super777club for months. About 2 months ago I got up to 500 dollars an I followed the instructions to withdraw funds an sent it in before 5pm eastern time. By 930 that night my bitcoin was in my wallet, I was happy. I really enjoy the vpower fish games an I can’t find another casino that offers them like super777club. So yesterday August 31st 2023 I got up to 550 dollars. I am struggling so bad financially an it was a blessing I won that money I need that 500 dollars. I go an follow the same withdrawal process and I did it at 430 pm eastern time. It says my withdraw is waiting to be processed so I was like ok tonight I’ll have my money. Well I kept checking after 9pm an it still said my withdraw was waiting to be processed. At 2 am the next morning it still said the same thing so I sent them a email. Then I filled out a support ticket. I never heard nothing from them so I sent another email filled out another support ticket. Finally around 9 am I sent them a message on Facebook messenger. Still no response. Well now it’s 7 pm the next day an they have blocked me on Facebook an my withdrawal still says waiting to be processed. It really sucks an I’m really disappointed.  

Dear badinfluence1984,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear badinfluence1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.