Sunrise Slots Casino - Player's withdrawal has been delayed.

They never payed me, I went through their verification and I deposited the 10$ lite coin, in which I won 50$ which on their site say it’s minimum to cash out, but I got an email from them saying it’s actually 100$ so I gambled and I got to 110$ I cashed that out, I got a bunch of emails from them and I submitted abunch of customer complaints support emails. Which some time I got individuals from their finance team I sent my bitcoin address to one guy who personally asked for it but I’ve still not received any payments from them

Dear Mattmcg22,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sunrise Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mattmcg22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.