The player from California faces issues with a casino that has not paid him despite winning $110 after multiple deposits and verifications. He received conflicting information about the cash-out minimum and has submitted several complaints but still awaits payment.
Sunrise Slots Casino - Player's withdrawal has been delayed.
Amount: $110
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
1d 0h 48m 30s
Case summary
6 days ago
Public
Public
1 week ago
They never payed me, I went through their verification and I deposited the 10$ lite coin, in which I won 50$ which on their site say it’s minimum to cash out, but I got an email from them saying it’s actually 100$ so I gambled and I got to 110$ I cashed that out, I got a bunch of emails from them and I submitted abunch of customer complaints support emails. Which some time I got individuals from their finance team I sent my bitcoin address to one guy who personally asked for it but I’ve still not received any payments from them
Public
Public
6 days ago
Dear Mattmcg22,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sunrise Slots Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Mattmcg22 has 1d 0h 48m 30s to reply
