Sunrise Slots Casino - Player’s withdrawal has been delayed.

All my paperwork has been approved for a while now and I had spoken to them and they keep saying in a day or 2 and it never comes I would really appreciate any help,in this matter. If you need anything to be able to help just let me know.

Thanks,

Dear joyw6982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear joyw6982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have passed all their requirements and got a withdrawal approval. And every time I ask about it I get the same ole answer. About it takes so long to process I never had this much trouble with a casino. I hope you are able to help me on this matter.

Thank you,

Joy W***

Thank you for your reply, joyw6982. Was this your first withdrawal attempt? Did you play with any bonuses, please? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Greetings all,

I reviewed the account and I can see that you opted to have the withdrawal transferred to your Player's Rewards Card joyw6982. The transaction is noted as complete in the system, check your Player's Rewards balance and you should see it there.

Best wishes,

Nick and Sunrise Slots

Dear joyw6982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.