Sunrise Slots Casino - Player's payouts have been delayed.

They won't pay they keep making excuses they want too much information from me that I wasn't comfortable with and so I haven't heard nothing back from them since first payout was in February next payout was in April that they owe me don't play them they are shitty

Dear TonyP0023,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Was either of your payout processed?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear TonyP0023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I just submitted a reply to Thomas

Have you accumulated your winnings with the help of a bonus?

Could you please send me your correspondence with the casino from the time you last contacted them about the issue? I apologize for the inconvenience. Send it to my email at tomas@casino.guru

No my winnings were from deposits and sorry I don't have any of the messages.

I was told that my winnings were sent to a third party payee and that they were behind so they wanted a whole bunch of my bank information for a different type of pay but I was just too uncomfortable with what they're asking for

Thank you very much, TonyP0023, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Ok thank you

Hello, TonyP0023!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Greetings all,

I had a look at the situation and the approved amount of $300 was paid in full on May 31st via Bitcoin and has been confirmed delivered in Blockchain explorer, if you are having issue accessing your funds TonyP0023 you should speak with your wallet provider.

Best wishes,

Nick and Sunrise

Thank you, Nick!

TonyP0023, if you have received your funds, please, confirm. If not, name the withdrawal method you have used and sent me your crypto address if you have withdrawn to it.

Dear TonyP0023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.