Sunrise Slots Casino - Player’s account is closed after withdrawal request.

Hi I signed up last night and played though my welcome bonuses and wagered the requirements after that I had also deposited and the final withdrawal amount was $141. After submitting all documents and using my card to deposit i requested for a withdrawal which was pending and now today i can’t log in to my account.

Dear lowrider207,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sunrise Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• How did you learn about your account being blocked? 
• Which documents were requested from you and which documents have you submitted to the casino?
• Did you contact casino support for an explanation? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear lowrider207,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.