Sunpura Casino - Player’s complaining about overall casino experience.

Ich habe 3.000 Euro eingezahlt, ohne einen einzigen Euro abzuheben!Boni sind erbärmlich, zahlen Sie maximal 0,80 / 7 Euro bei einem Einsatz von 0,80 / 1,20 Euro! Unabhängig vom Spiel! Ich empfehle dieses Casino niemandem 0 Sterne, Vorsicht vor diesem Casino! 0 Gewinnchancen!!!!!❌❌❌❌❌

Dear daniel20cmm,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear daniel20cmm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.