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Sunpura Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Sunpura Casino has an Above average Safety Index of 6.9, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Proceed with reading our Sunpura Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index – Sunpura Casino fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Sunpura Casino, we read and assessed Terms and Conditions of Sunpura Casino in-depth. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Based upon our estimates and collected information, we consider Sunpura Casino a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
We did not find Sunpura Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All of that, together with other factors considered in our review, has resulted in Sunpura Casino having a Safety Index of 6.9, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
Sunpura Casino T&Cs
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We did not find any unfair or predatory rules in the Terms and Conditions of Sunpura Casino during our review.
Player complaints related to Sunpura Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 1,048 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Sunpura Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 7 players, Sunpura Casino does not have a User satisfaction score yet. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Sunpura Casino company information and licenses
Sunpura Casino belongs to N1 Interactive Ltd and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Sunpura Casino has a gambling license in Malta. Their license was granted by Malta Gaming Authority.
About payment methods and win and withdrawal limits
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 5,000 per week
No win limit
EUR 15,000 per month
USD 5,000 per week
USD 15,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Sunpura Casino.
Language
Website
Customer support
Live chat
English
24/7
Russian
24/7
German
24/7
Finnish
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Sunpura Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Sunpura Casino has a good customer support based on the responses we have received during our testing.
Casino games and slots available at Sunpura Casino
You can play these types of games at Sunpura Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games.
Titles supplied by 41 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Push Gaming, BGaming, Endorphina, Wazdan, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Games Inc., Swintt, BB Games, Boomerang Studios, AvatarUX, Retro Gaming, Gamomat, Blue Guru Games, Spearhead Studios, Games Lab, Electric Elephant, Four Leaf Gaming, Hacksaw Gaming, Amusnet, Print Studios, PGsoft (Pocket Games Soft), Reel Play.
Bonuses and codes offered by Sunpura Casino
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 7 bonuses offered by Sunpura Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Visit our separate page on Sunpura Casino bonuses to learn more about this casino's offers.
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Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
No crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
No crash games
Language options
English website
All languages
(3)
All website languages
EnglishGermanFinnish
English customer support
All languages
(3)
All customer support languages
EnglishGermanRussian
English live chat
All languages
(3)
All livechat languages
EnglishGermanRussian
Game providers
Show all
(41)
Game providers (41)
Positives
Multiple currencies in one account
Live chat support is available 24/7
Simple and clean website design
Live dealer games are available
Negatives
Many restricted countries
Not all game providers are available for all countries
Not all payment methods are available for all countries
Interesting facts
Casino uses a chatbot for customers' interaction
Deposits need to be wagered 3x before a withdrawal is requested
This is a place to share experience with Sunpura Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Games don't run badly, but everything else is just sad. Verification is almost impossible! Passed verification on every casino without any problems. They want so much, things that are impossible. And at the end you will be deleted, with an open payout of 300 and 80 € credit.
Spiele laufen nicht schlecht,aber alles andere ist nur traurig. Verifizierung ist fast unmöglich ! Auf jedem Casino ohne Probleme Verifizierung geschafft. Da wollen die soviel,Sachen die unmöglich sind. Und zum Abschluss wird man gelöscht,mit einer offen Auszahlung von 300 und 80€ Guthaben.
How I knew it! I took out my limit and gambled away the €900. Today I suddenly see that the finance department has read my messages ➡️ read receipt! I have to be honest, I knew it! They want you to gamble away the money and drive you crazy with the live chat with copy & paste always the same! I immediately blocked my account! HANDS OFF THE CASINO!
An absolute cheek! Apart from the fact that many reviews come from themselves, this casino is more than a lie! I have to admit the first 3 monsters worked out great! Then there was a larger payout and they asked for new documents! Although I had a vip manager and then he blocked me too! They wanted all sorts of documents that went far into someone's privacy! Bank history of private & company accounts, 3 new selfies and the agents tell you different stories! Constantly talked out and meant an immediate transfer that should arrive after minutes as the payouts before should take 5 working days?! Then after 1 week it was said it was up to my bank! Then they said the payment operator is to blame! So such a dishonest thing has rarely happened to me! Hands off! I've already been to the police and will be filing a complaint with the Cyber Police next Tuesday! I was alone in the chat for more than 4 hours today and 3 times the payment was confirmed by 3 different agents but canceled again and new documents were required again and again! Even though I paid in every day and have long since been verified 2 times!
UPDATE 07/01/2023
Noch immer keine Antwort oder Email bekommen!
UPDATE 03/01/2023 (1 Tag später)
Wie ich es gewusst habe! Ich habe mein Limit rausgenommen und die 900€ verpielt. Heute sehe ich aufeinmal, dass die Finanzsbteilung meine Nachrichten gelesen hst ➡️ Lesebestätigung! Ich muss ehrlich sagen ich wusste es! Sie wollen, dass man das Geld verspielt und bringen dich mit dem Livechat zur Weissglut mit Copy & Paste immer das selbe! Ich habe daraufhin direkt mein Konto gesperrt! FINGER WEG VON DEM CASINO!
Eine absolute Frechheit! Abgesehen, dass viele Bewertungen von ihnen selbst kommen ist dieses Casino mehr als verlogen! Ich muss zugeben die ersten 3 Monste hat alles super geklappt! Dann kam es zu einer größeren Auszahlung und die haben neue Dokumente verlangt! Obwohl ich einen Vip Manager hatte und der mich dann auch blockiert hat! Sie wollten alle möglichen Dokumente die weit in die Privatsphäre eines Menschen gehen! Bankverlauf von Privat & Firmenkonto, 3 mal neues Selfie und die Agenten erzählen dir verschiedene Stories! Dauernd rausgeredet und meinten eine Sofortüberweisung die nach Minuten eintreffen sollte wie die Auszahlungen zuvor 5 Werktage dauern sollte?! Dann nach 1 Woche hieß es es liegt an meiner Bank! Dann haben sie gemeint der Zahlungsbetreiber ist schuld! Also sowas verlogenes ist mir selten gekommen! Finger weg! Ich war schon bei der Polizei und werde am kommenden Dienstag bei der Cyber Polizei eine Klage einreichen! Über 4 Stunden war ich heute alleine im Chat und 3 mal wurde die Auszahlung von 3 verschiedenen Agenten bestätigt aber wieder storniert und immer wieder neue Dokumente verlangt! Obwohl ich jeden Tag einbezahlt habe und längst 2 mal verifiziert wurde!
Deceptive customer service
Verlogener Kundenservice
Payouts will be canceled by you
Auszahlungen werden von Ihnen storniert
Demand documents that have nothing to do with the casino
Verlangen Dokumente die nichts mit dem Casino zu tun haben
I could add a lot to this list, but I'll save the time
Ich könnte diese Liste etliches hinzufügen aber die Zeit spare ich mir
Absolutely impeccable casino. Very friendly and helpful chat contact. During the chat, my account was verified easily.
Then (29.07.21) deposited for the 2nd time with a bonus. Conditions met and payment requested via Trustly. Payment received 40 minutes later.
Now the crucial point: Why this casino, which even warns of a potentially serious error when opening the forbidden slots with bonus credits, and refuses to use it, is rated here by the casino guru with a silly 5.9 points. At the same time, a dirty shack like Casino Empire continues to be rated with 6 points, in spite of the repetitive messing around with customers (see complaints here). For me personally, this is incomprehensible, dear guru team.
Absolut einwandfreies Casino. Sehr freundlicher und hilfreicher Chatkontakt. Während des Chats wurde mein Account unkompliziert verifiziert.
Anschließend (29.07.21) zum 2. Mal mit Bonus eingezahlt. Bedingungen erfüllt und Auszahlung via Trustly angefordert. Zahlungseingang 40 Minuten später.
Jetzt der entscheidende Punkt: Warum dieses Casino, welches sogar per Hinweis beim öffnen der bei Bonus-Guthaben verbotenen Slots, vor einem vielleicht gravierenden Fehler warnt und die Nutzung verweigert, wird hier vom Casino Guru mit albernen 5,9 Punkten bewertet. Parallel dazu wird eine Drecksbude wie Casino Empire, trotz sich ständig wiederholender Verarsche der Kunden (siehe Beschwerden hier), weiterhin mit 6 Punkten bewertet. Das ist für mich persönlich nicht nachvollziehbar, wertes Guru-Team.
Very quick payout
Sehr schnelle Auszahlung
Huge slot selection
Gewaltige Slotauswahl
When the bonus is active, unauthorized slots are blocked (I think that's great)
Bei aktivem Bonus werden nicht erlaubte Slots blockiert (Finde ich großartig)
Absolutely friendly, fun and helpful chat
Absolut freundlicher, lustiger und hilfsbereiter Chat
So far, definitely nothing
Bisher definitiv gar nichts
Safety Index explained
Safety Index of Sunpura Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sunpura Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.9/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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