Complaint Resolution Center Team Lead & Casino Analyst
Michal works as a Casino Analyst & Complaint Specialist at Casino Guru, dedicating his time to find online casinos for our database, enhance existing entries on the site, and assist players with their concerns. He joined the company immediately after completing school. Michal pursued studies in ...
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Michal V.
Author
Michal Vicente
Complaint Resolution Center Team Lead & Casino Analyst
Michal works as a Casino Analyst & Complaint Specialist at Casino Guru, dedicating his time to find online casinos for our database, enhance existing entries on the site, and assist players with their concerns. He joined the company immediately after completing school. Michal pursued studies in ...
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Sunpura Casino Review
This review examines Sunpura Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A high Safety Index is a good sign that you can play and get your winnings paid out with ease. Sunpura Casino has an Above average Safety Index of 6.9, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Keep reading our Sunpura Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – Sunpura Casino fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Sunpura Casino, we read and assessed Terms and Conditions of Sunpura Casino in-depth. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Based upon our estimates and collected information, we consider Sunpura Casino a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
We did not find Sunpura Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All of that, together with other factors considered in our review, has resulted in Sunpura Casino having a Safety Index of 6.9, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
Sunpura Casino T&Cs reviewed
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We did not find any unfair or predatory rules in the Terms and Conditions of Sunpura Casino during our review.
Player complaints related to Sunpura Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 1,048 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Sunpura Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 4 player reviews of Sunpura Casino so far, and the score is only determined after a casino has accumulated at least 5 reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Sunpura Casino company information and licenses
Sunpura Casino belongs to N1 Interactive Ltd and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
Sunpura Casino has a gambling license in Malta. Their license was granted by Malta Gaming Authority.
About payment methods and win and withdrawal limits
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 5,000 per week
No win limit
EUR 15,000 per month
USD 5,000 per week
USD 15,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Sunpura Casino.
Language
Website
Customer support
Live chat
English
24/7
Russian
24/7
German
24/7
Finnish
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Sunpura Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Sunpura Casino has a good customer support based on the responses we have received during our testing.
Casino games and slots available at Sunpura Casino
You can play these types of games at Sunpura Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games.
Titles supplied by 41 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Push Gaming, BGaming, Endorphina, Wazdan, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Games Inc., Swintt, BB Games, Boomerang Studios, AvatarUX, Retro Gaming, Gamomat, Blue Guru Games, Spearhead Studios, Games Lab, Electric Elephant, Four Leaf Gaming, Hacksaw Gaming, Amusnet, Print Studios, PG Soft (Pocket Games Soft), Reel Play.
Sunpura Casino bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
As of right now, our database holds 7 bonuses from Sunpura Casino, including:
10 FREE SPINS on Book of dead
100% up to $1,000 and 50 extra spins
50% up to $200
75% up to $350 and 25 extra spins
100% up to $750 and 50 extra spins
50% up to $200
75% up to $350 and 25 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
N1 Interactive Ltd
Established
2021
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sunpura Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 2 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Sunpura Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 10
Not Available: 5
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Most popular games
Gates of Olympus
by Pragmatic Play
Sugar Rush
by Pragmatic Play
Razor Returns
by Push Gaming
Sweet Bonanza
by Pragmatic Play
Wanted Dead or a Wild
by Hacksaw Gaming
Book of Shadows
by Nolimit City
Sugar Rush 1000
by Pragmatic Play
Gates of Heaven
by Pragmatic Play
Big Bamboo
by Push Gaming
Tombstone RIP
by Nolimit City
Fury of Anubis
by Pragmatic Play
Starlight Princess
by Pragmatic Play
User reviews
User reviews of Sunpura Casino
This is a place to share experience with Sunpura Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 4 users
Very positivePositiveNeutralNegativeVery negative
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Write a review
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We want players to understand gambling.
• 3 years ago
Games don't run badly, but everything else is just sad. Verification is almost impossible! Passed verification on every casino without any problems. They want so much, things that are impossible. And at the end you will be deleted, with an open payout of 300 and 80 € credit.
Spiele laufen nicht schlecht,aber alles andere ist nur traurig. Verifizierung ist fast unmöglich ! Auf jedem Casino ohne Probleme Verifizierung geschafft. Da wollen die soviel,Sachen die unmöglich sind. Und zum Abschluss wird man gelöscht,mit einer offen Auszahlung von 300 und 80€ Guthaben.
Games selection.
Spiele Auswahl.
Games don't go bad.
Spiele laufen nicht schlecht.
verification !
Verifizierung !
customer support
Kundesupport
• 3 years ago
UPDATE 07/01/2023
Still no reply or email!
UPDATE 03/01/2023 (1 day later)
How I knew it! I took out my limit and gambled away the €900. Today I suddenly see that the finance department has read my messages ➡️ read receipt! I have to be honest, I knew it! They want you to gamble away the money and drive you crazy with the live chat with copy & paste always the same! I immediately blocked my account! HANDS OFF THE CASINO!
An absolute cheek! Apart from the fact that many reviews come from themselves, this casino is more than a lie! I have to admit the first 3 monsters worked out great! Then there was a larger payout and they asked for new documents! Although I had a vip manager and then he blocked me too! They wanted all sorts of documents that went far into someone's privacy! Bank history of private & company accounts, 3 new selfies and the agents tell you different stories! Constantly talked out and meant an immediate transfer that should arrive after minutes as the payouts before should take 5 working days?! Then after 1 week it was said it was up to my bank! Then they said the payment operator is to blame! So such a dishonest thing has rarely happened to me! Hands off! I've already been to the police and will be filing a complaint with the Cyber Police next Tuesday! I was alone in the chat for more than 4 hours today and 3 times the payment was confirmed by 3 different agents but canceled again and new documents were required again and again! Even though I paid in every day and have long since been verified 2 times!
UPDATE 07/01/2023
Noch immer keine Antwort oder Email bekommen!
UPDATE 03/01/2023 (1 Tag später)
Wie ich es gewusst habe! Ich habe mein Limit rausgenommen und die 900€ verpielt. Heute sehe ich aufeinmal, dass die Finanzsbteilung meine Nachrichten gelesen hst ➡️ Lesebestätigung! Ich muss ehrlich sagen ich wusste es! Sie wollen, dass man das Geld verspielt und bringen dich mit dem Livechat zur Weissglut mit Copy & Paste immer das selbe! Ich habe daraufhin direkt mein Konto gesperrt! FINGER WEG VON DEM CASINO!
Eine absolute Frechheit! Abgesehen, dass viele Bewertungen von ihnen selbst kommen ist dieses Casino mehr als verlogen! Ich muss zugeben die ersten 3 Monste hat alles super geklappt! Dann kam es zu einer größeren Auszahlung und die haben neue Dokumente verlangt! Obwohl ich einen Vip Manager hatte und der mich dann auch blockiert hat! Sie wollten alle möglichen Dokumente die weit in die Privatsphäre eines Menschen gehen! Bankverlauf von Privat & Firmenkonto, 3 mal neues Selfie und die Agenten erzählen dir verschiedene Stories! Dauernd rausgeredet und meinten eine Sofortüberweisung die nach Minuten eintreffen sollte wie die Auszahlungen zuvor 5 Werktage dauern sollte?! Dann nach 1 Woche hieß es es liegt an meiner Bank! Dann haben sie gemeint der Zahlungsbetreiber ist schuld! Also sowas verlogenes ist mir selten gekommen! Finger weg! Ich war schon bei der Polizei und werde am kommenden Dienstag bei der Cyber Polizei eine Klage einreichen! Über 4 Stunden war ich heute alleine im Chat und 3 mal wurde die Auszahlung von 3 verschiedenen Agenten bestätigt aber wieder storniert und immer wieder neue Dokumente verlangt! Obwohl ich jeden Tag einbezahlt habe und längst 2 mal verifiziert wurde!
Deceptive customer service
Verlogener Kundenservice
Payouts will be canceled by you
Auszahlungen werden von Ihnen storniert
Demand documents that have nothing to do with the casino
Verlangen Dokumente die nichts mit dem Casino zu tun haben
I could add a lot to this list, but I'll save the time
Ich könnte diese Liste etliches hinzufügen aber die Zeit spare ich mir
• 4 years ago
An absolutely clean casino, quick payout, large selection of games, quick document check, absolutely recommendable
Ein Absolut sauberes Casino,schnelle auszahlung,grosse Spiele Auswahl,schnelle Dokumenten prüfung,Absolut zu Empfehlen
see above
siehe Oben
• 4 years ago
Absolutely impeccable casino. Very friendly and helpful chat contact. During the chat, my account was verified easily.
Then (29.07.21) deposited for the 2nd time with a bonus. Conditions met and payment requested via Trustly. Payment received 40 minutes later.
Now the crucial point: Why this casino, which even warns of a potentially serious error when opening the forbidden slots with bonus credits, and refuses to use it, is rated here by the casino guru with a silly 5.9 points. At the same time, a dirty shack like Casino Empire continues to be rated with 6 points, in spite of the repetitive messing around with customers (see complaints here). For me personally, this is incomprehensible, dear guru team.
Absolut einwandfreies Casino. Sehr freundlicher und hilfreicher Chatkontakt. Während des Chats wurde mein Account unkompliziert verifiziert.
Anschließend (29.07.21) zum 2. Mal mit Bonus eingezahlt. Bedingungen erfüllt und Auszahlung via Trustly angefordert. Zahlungseingang 40 Minuten später.
Jetzt der entscheidende Punkt: Warum dieses Casino, welches sogar per Hinweis beim öffnen der bei Bonus-Guthaben verbotenen Slots, vor einem vielleicht gravierenden Fehler warnt und die Nutzung verweigert, wird hier vom Casino Guru mit albernen 5,9 Punkten bewertet. Parallel dazu wird eine Drecksbude wie Casino Empire, trotz sich ständig wiederholender Verarsche der Kunden (siehe Beschwerden hier), weiterhin mit 6 Punkten bewertet. Das ist für mich persönlich nicht nachvollziehbar, wertes Guru-Team.
Very quick payout
Sehr schnelle Auszahlung
Huge slot selection
Gewaltige Slotauswahl
When the bonus is active, unauthorized slots are blocked (I think that's great)
Bei aktivem Bonus werden nicht erlaubte Slots blockiert (Finde ich großartig)
Absolutely friendly, fun and helpful chat
Absolut freundlicher, lustiger und hilfsbereiter Chat
So far, definitely nothing
Bisher definitiv gar nichts
Discussion
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