The player from Germany has requested two withdrawals. Unfortunately, the payments seem to be delayed and account blocked. Player’s complaint has been resolved successfully.
Sugar Casino - Player’s withdrawals have been delayed.
Amount: €3,600
Sugar Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello
I have requested 2 withdrawals. Over 1800 euros each. Fully verified my account with the gammix group. Now I wanted to log in and see if anything was happening with the payouts. Unfortunately, I can no longer access my account.
Automatic translation:
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1 year ago
Dear Cheesus420,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago were your withdrawals requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
The payment was made on March 28th.
However, my account has now been blocked and I cannot access it.
no bonuses were active.
Automatic translation:
Public
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1 year ago
I fully understand your frustration, Cheesus420. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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1 year ago
Translation
money has been received. Had help from another arbitration board. Thank you anyway.
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Cheesus420, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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