This review examines Sugar Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Sugar Casino scored an Above average Safety Index of 6.6, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Proceed with reading our Sugar Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of Sugar Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Sugar Casino, we read and assessed Terms and Conditions of Sugar Casino in-depth. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
Considering our estimates and the factual data we have collected, Sugar Casino appears to be a average-sized online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we are aware, no relevant casino blacklists mention Sugar Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
Taking into account all factors in our review, Sugar Casino has scored a Safety Index of 6.6, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Terms and Conditions of Sugar Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Sugar Casino to be mostly fair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Sugar Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 16 complaints about this casino in our database. Because of these complaints, we've given this casino 5,964 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Sugar Casino user feedback and reviews evaluated
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Judging by the 40 user reviews given to Sugar Casino, it has a Great User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company data
Sugar Casino is owned by Starscream Limited and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Sugar Casino has been granted a gambling license in Kahnawake issued by Kahnawake Gaming Commission.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 12,500 per week
No win limit
EUR 50,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Sugar Casino in the table below.
Language
Website
Customer support
Live chat
English
Japanese
German
Finnish
French
Norwegian
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Sugar Casino, managing your account, withdrawals, or other matters. Sugar Casino has an average customer support, judging by the results of our testing.
Sugar Casino slots and casino games
Sugar Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 34 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Ezugi, Endorphina, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Fantasma Games, Platipus, Swintt, Skywind Group, Spadegaming, AvatarUX, Peter & Sons, Gamomat, Kalamba Games, Revolver Gaming, Games Global, Reevo, Hacksaw Gaming, PGsoft (Pocket Games Soft), Reel Play.
Bonuses and codes offered by Sugar Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 6 bonuses from Sugar Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: Our separate page features details on Sugar Casino bonuses for additional information about this casino's offers.
Browse all bonuses offered by Sugar Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(40)
User reviews of Sugar Casino
This is a place to share experience with Sugar Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Unfortunately, not at all cooperative. The bonus was not displayed - apparently not possible with Skrill. I mentioned it several times in the chat but no chance. They constantly tell you to deposit more and more... Completely crazy. I am very disappointed. When one of the chat members was too stupid to argue, they kicked me out - very nice! All because I wanted the bonus that I was entitled to when I made the deposit! A bunch of scammers!
Leider überhaupt nicht kooperativ. Der Bonus wurde nicht angezeigt - mit Skrill anscheinend nicht möglich. Ich habe es im Chat öfters erwähnt aber keine Chance. Ständig sagen sie einem mann soll noch mehr einzahlen und noch mehr... Komplett verrückt. Bin sehr enttäuscht. Als es einer vom Chat zu blöd war zum diskutieren hat sie mich rausgeworfen - sehr nett! Alles nur weil ich den Bonus wollte der mir bei der Einzahlung zustand! Betrügerverein!
Unfortunately it is very bad when depositing, I would rather not withdraw this must be a disaster
leider sehr schlimm beim einzahlen, möchte hier lieber nicht auszahlen das muss eine katastrophe sein
Customer support has been really helpful and effective during my journey with Sugar Casino. It would be nice to make the KYC process a little bit faster but it is not that annoying. I am a satisfied player.
Great casino. It was shown several times on Facebook, so I tested it after seeing it a few times. I like it very much. There are many different games and, above all, a super modern design. At the beginning I was a bit annoyed that you couldn't use the welcome bonus in the live casino, but that's not the case in every casino.
Super Casino. Es wurde mit mehrmals bei Facebook angezeigt, habe es dann nach ein paar mal sehen getestet. Gefaellt mir sehr gut. Es gibt viele verschiedene Spiele und vorallem ein super modernes design. Habe mich am Anfang etwas geagert das man den Willkommensbonus nicht im Live Casino nutzen kann, aber ist auch nicht bei jedem Casino so.
Visit Casino again last weekend. Wow, the new website design is so cool. I am a VIP player with them and heart that they changed the website and license. Thumbs up to the VIP team, they offer me always something special and most of the time better bonuses then I get on other Casino where I have the same loyalty.
Super nice new design. I have just seen the latest Sugar Casino website. It really looks amazing. I've been playing with them for a long time. They offer everything a good casino should have. The promotion team often sends me good promotions. Sometimes I use them or sometimes I just ask about something personal. Both work and make me feel good about being a customer. I always deposit with paysafecard and if I'm lucky and win, my money comes directly and without any problems! It would be nice if customer support could also be reached at night via live chat.
Superschönes neues Design. Ich habe gerade die neueste Website von Sugar Casino gesehen. Es sieht wirklich erstaunlich aus. Ich spiele schon seit langer Zeit bei ihnen. Sie bieten alles, was ein gutes Casino haben sollte. Das Promotion-Team schickt mir sehr oft gute Aktionen. Manchmal nutze ich sie oder manchmal frage ich einfach nach etwas Persönlichem. Beides funktioniert und gibt mir ein gutes Gefühl, ein Kunde zu sein. Ich zahle immer mit paysafecard ein und wenn ich Glück habe und gewinne, kommt mein Geld direkt und ohne Probleme! Es wäre schön, wenn der Kundensupport auch nachts im Live-Chat erreichbar wäre.
I know new players cannot make an account anymore but I can still play and write bout my experience that I had with Sugar Casino. Play there since 2 years and always told my friends about it. So many free spins and bonuses I got as a presant is insane. Won and loose, up and down, but all in all more winnings and more ups. Big suggestion from me if you can make an account there, do it and make your own experience.
For Bakarat its one of the best Casinos. They have so much different Live Casino tables available all the time. Played more then 2k and won more then 10k in one night and no problem with withdrawal.
It's just amazing how many winnings I get after another one. From one max win to the next! I won over €50,000 with a deposit of €1000. The first part of the money has already arrived in my account. It's a bit of a shame that they don't pay out the full amount straight away.
Einfach wunderabr wie viele Gewinne ich nach ein andere bekomme. Von einen max win zum naechsten! Habe ueber 50.000€ gewonne mit einer einzahlung von 1000€. Der erste teil des Geldes is bereits auf meinem Konto angekommen. Etwas schade das sie nicht direkt die volle Summe auszahlen.
High profits
Hohe gewinne
Only max wins
Nur max wins
Fast payout
Schnelle Auszahlung
It's a shame that the full 50k isn't paid out straight away
Schade das nicht direkt die vollen 50k ausgezahlt werden
Very good Live Casino with many different games. I love to play high bets at the Live tables. At Sugar Casino I can find many different games. Mainly I play Roulette and Monopoly. Made already many winnings and everytime thet came super fast. First one took a moment as I needed to do the KYC but after that its was fast. One time a Roulette game was loading a but slow, bu after contacting the Support and did the suggestion of them, which was clearing the cookies, everything was okay again.
Very good Live Casino
Many Roulette tables
Easy KYC
Fast withdrawals
One time a game was slow but after clearing cookies it was okay again
Would like to give a feedback about that Casino. I dont like to play with bonuses thas why I cannot give a feedback to this but when it comes to raw cash experiences, its perfect. The choice of Slots games is huge. Customer support is very good and when it comes to payments they all came very fast for me! Some Slots machines are missing for example the one of Merkur.
Perfect Casino for highrollers
Fast withdrawals
Good deposit methods
Paysafecard available
Nice Customer support agents
Some more Providers would be nice, like Merkur for example
I had a very Postive experience with Sugar Casino. I was scrared that they maybe dont accept my withdrawal because I won a huge amount with the welcome bonus. But already after 1 day the payment team have checked everyting and paid me directly to my bank account in under 24hrs. This was vry nice. Then again I played a bit and won again. Guess what it was again super fast at my bank account. So from site its a very good and safe casino.
I recently tried out Sugar Casino and I have to say, I'm impressed by their huge welcome bonus ! The site is easy to navigate and the selection of games is fantastic. I also appreciated the helpful customer service team who were quick to answer any questions I had. Overall, a great experience and I would definitely recommend Sugar Casino to other players.
At first glance, the casino seems legit, but as soon as it comes to withdrawals, dark clouds gather very quickly. The casino doesn't even consider commenting on the open case here! Great bonuses are designed so that the casino doesn't have to pay you out or only pay out as little as possible.
⚠️Dont Play/ Nicht Spielen ⚠️
Im ersten Augenblick scheint das Casino Legit zu sein, aber sobald es um Auszahlungen geht, ziehen ganz Schnell dunkle Wolken auf. Das Casino zieht es nichtmal in betracht auf den offenen Fall hier Stellung zu nehmen! Beanapruchte Bonis werden so hingedreht damit das Casino dich nicht Auszahlen muss bzw nur so wenig wie möglich Auszuzahlen.
Layout is good
Layout ist Gut
Game selection is good too
Spieleauswahl ist auch Gut
Support talks itself out
Support redet sich Raus
Facts are twisted and terms and conditions are disregarded
What a discovery ! It's been few months that I'm looking for a serious casino and after having trust the online reviews of this website I haven't been disappointed at all. Belong to the welcome bonus I could make a big win of 2000 euros, and transfered it very fast on my bank account.
Very helpful customer support
Customer support
Big welcome bonus
fast withdrawals
Maya_01
Unregistered user
• 1 year ago
Best Casino ever! I had a super cool experience last week at Sugar Casino and I am surprised by how beautiful all the designs are. I played Moon Princess and received some free spins. In total it was 60 free spins and after some spins I made huge win of 10.560€. I was so happy but then a bit scared if they will pay me out. But it was super easy and quick. Guess what, I already have the money on my bank account.
Deposit was not refunded after 3 days and so far simply withheld, despite proof of the transaction and even confirmation of the payment service.
Worst bonus system! Wager deposit+bonus and not every slot qualifies for wagering, very opaque. And the site itself is not user-friendly either, you cannot search among providers, you can only specify the exact name of the slot. Gammix Ltd Casinos, generally only had bad experiences, unfortunately.
Einzahlung wurde nach 3 Tagen nicht erstattet und bisher einfach einbehalten, trotz Nachweise der Transaktion und sogar Bestätigung des Zahlungsdienst.
Schlechtestes Bonussystem! Einzahlung+Bonus umsetzen und nicht jeder Slot ist qualifiziert für das umsetzen, sehr undurchsichtig. Und die Seite an sich ist auch nicht Nutzerfreundlich gestaltet man kann nicht unter Anbietern suchen, sondern kann nur den genauen Namen der Slot angeben. Gammix Ltd Casinos, generell nur schlechte Erfahrungen gemacht, leider.
Depositing works quite well and with all methods, when paying out there are several hurdles, almost none of them work... Higher profits are rationalized away with invented bonuses, of course in their own favor. No German support. You can also easily get the money throw away if winnings are not paid out!
Einzahlen geht Recht gut und mit allen Methoden,beim auszahlen kommen gleich mehrere Hürden,da funktioniert fast keine ...Höhere Gewinne werden mit erfundenen Boni gleich Mal wieder weg rationalisiert, natürlich zu eigenem Gunsten.Kein deutscher Support.Kann man das Geld auch einfach weg werfen wenn Gewinne nicht ausgezahlt werden!
New games, lots of choice
Neue Spiele,viel Auswahl
Fast support with many excuses
Schneller Support mit vielen Ausreden
Many games
Viele Spiele
RTP nice,,shown,,
RTP schön,,dargestellt,,
The constant back and forth when paying out makes it very easy to gamble further
Durch das das ständige hin und her beim Auszahlen wird einem das weitere verspielen sehr einfach gemacht
So I can't confirm the reviews here. Registered with 20 euros plus bonus account, won 150, verification and payout within 24 hours, for me this is the top range. I'll keep playing anyway
Also ich kann die Bewertungen hier nicht bestätigt. Mit 20 Euro plus Bonus Account registriert, 150 gewonnen, Verifizierung und Auszahlung innerhalb 24 Stunden, für mich ist das oberer Spitzenbereich. Ich spiele ich auf alle Fälle weiter
I have only positive things to say about this casino. I registered there yesterday and deposited 70.00 euros. With the welcome bonus I had 140.00 euros. After fulfilling the bonus conditions (very important, always read the bonus conditions carefully and comply with them!!) I had 1,800 euros, which I released for payment. After I only read negative things about this casino (that's why I'm rating it now), I was a little worried that I hadn't met some condition and the money was gone.... Today, around 18 Hours after payout I have the money in my account. The confirmation email came just before 7 p.m. and by 7 p.m. the money was in my account without verification.
Of course, I can only report on my experience here. I didn't use customer service, so I can't rate it. However, due to all the negative experiences, you should think twice before playing here. (Fuzzy conditions, long verification process)
Ich kann nur positives über dieses Casino berichten. Ich habe mich gestern dort angemeldet und 70,00 Euro eingezahlt. Durch den Willkommensbonus hatte ich dann 140,00 Euro. Nach Erfüllung der Bonusbedingungen (ganz wichtig, immer Bonusbedingungen gut durchlesen und zwingend einhalten!!) hatte ich 1.800 Euro, welche ich zur Auszahlung freigegeben habe. Nachdem ich dann eig. nur negatives über dieses Casino gelesen habe (deshalb bewerte ich jetzt auch), hatte ich schon ein wenig Sorge, dass ich irgendeine Bedingung nicht eingehalten habe und das Geld futsch ist.... Am heutigen Tag, ca. 18 Stunden nach Auszahlung habe ich das Geld auf meinem Konto. Die Bestätigungsmail kam um kurz vor 19 Uhr und um 19 Uhr war das Geld ohne Verifizierung auf meinem Konto.
Ich kann hier natürlich nur von meiner Erfahrung berichten. Den Kundendienst habe ich nicht in Anspruch genommen, kann diesen somit nicht bewerten. Aufgrund der ganzen negativen Erfahrungen sollte man sich jedoch zweimal überlegen, ob man hier spielen möchte. (Schwammige Bedingungen, langer Verifizierungsprozess)
Fast payout
Schnelle Auszahlung
Good game selection
Gute Spielauswahl
Complicated bonus terms
Komplizierte Bonusbedingungen
Robert456
Unregistered user
• 2 years ago
Best casino where i have never play !
No internet issue, no bug, great customer services and great welcome bonus
I had the account verified, I made a smaller withdrawal several times (max300euro), but when the first major withdrawal request was made, the casino requested that the account be re-verified and the game of delay begin. Of course, support isn't able to explain why you need to verify an account you've already verified. They link you to an email address. After 14 days of futile attempts to re-verify the account address, etc. and lose the required selection, the account is blocked without any notice. You log in but do not start any game. Only then will they overlook you at the chat, they will keep you waiting for an hour, but they are simply absolutely not interested !!!!!!!!!!! Avoid the big arc of SUGAR casino !!!
Měl jsem ověřeny účet, několikrát jsem provedl menší vyber(max300euro) přesto při první větší žádosti o výběr najednou kasino požadovalo znovu ověření účtu a začíná hra na zdržování. Samozřejmě podpora vám není schopna vysvětlit proč musíte ověřit již jednou ověřený účet. Odkazují vás na emailovou adresu. Po 14 dnech marného pokusu znovu ověřit účet adresu atd a prohrání požadovaného výběru je bez nějakého upozornění účet zablokován. Zalogujete se ale nespustite žádnou hru. Na chatu vás jenom potom přehlíží, nechají vás klidně hodinu čekat, no prostě absolutní nezájem.!!!!!!!!!!! Vyhněte se velkým obloukem SUGAR casinu!!!
The only positive is that the casino will make you uncomfortable gambling so much that you will never be tempted to play again
Jediné pozitivum je že vám kasino znepříjemni hazard natolik zže vás už nikdy nebude lákat hrát
Bonus requirements, absolute reluctance of support to solve things you will not find in another casino. 0% feedback the only thing the casino is interested in is the deposit, not that you try to make a withdrawal, all of a sudden you don't have to wonder where the casino will start to change by then
Bonusové požadavky, absolutní neochota podpory vyřešit věci které v jiném kasinu nezazijete. 0%zpetna vazba jediný co kasino zajímá je vklad, ne že se pokusíte provést výběr, najednou se nestačite divit kam se do té doby jakoby slušně kasino začne měnit
MAIK2612
Unregistered user
• 3 years ago
Opaque GTCS. Deliberately making bonuses difficult to implement. For me the worst OC I have ever played in. License should be withdrawn. (Don't pay attention to the purchased comments below!)
Undurchsichtige AGBS. Boni absichtlich erschwert umzusetzen. Für mich das schlechteste OC in welches ich jemals gespielt habe. Lizenz gehört entzogen. (Nicht auf die gekauften Kommentare unten achten!)
Casino does not offer transparency. Erases winnings
Casino bietet keine Transparenz. Löscht Gewinne
No usage restrictions
Keine Einsatzbeschräkungen
0 transparency
0 Transparenz
Safety Index explained
Safety Index of Sugar Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sugar Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.6/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
Complaints about Sugar Casino and related casinos (43)
