HomeOnline CasinosSugar Casino Review
Sugar Casino Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
Show all (30)
  • Neteller
  • Skrill
  • PaySafeCard
  • VISA
  • Mastercard
  • Bitcoin
  • Bank transfer
  • Flexepin
Withdrawal limits
 per month
€50,000
 per week
€12,500
Starscream Limited
2015
> $5,000,000
OverviewBonusesUser reviews39Safety Index explainedDiscussion5Payment methods30
Recommended casinos for you
Drake Casino Logo
1.Drake Casino
Guru choice
Spinfinity Casino Logo
2.Spinfinity Casino
Great customer support
El Royale Casino Logo
3.El Royale Casino
Live chat available 24/7
Lucky Red Casino Logo
4.Lucky Red Casino
Overall good casino
Show more

Sugar Casino Review

We've thoroughly reviewed Sugar Casino and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Sugar Casino is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 15 complaints about this casino in our database. Because of these complaints, we've given this casino 6,380 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: Sugar Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Sugar Casino appears on only one blacklist, which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.

As we already mentioned, Sugar Casino has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (30)
  • Neteller
  • Skrill
  • PaySafeCard
  • VISA
  • Mastercard
  • Bitcoin
  • Bank transfer
  • Flexepin
Withdrawal limits
 per month
€50,000
 per week
€12,500

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
Crash games

Language options

English website
All languages (5)
English customer support
All languages (5)
English live chat
All languages (5)

Game providers
Show all (28)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Big Time Gaming
  • Tom Horn
  • Quickspin
  • Evolution Gaming

Positives

  • Good selection of games
  • Above average withdrawal limit

Negatives

  • Live chat support is not available 24/7
  • Many unresolved complaints

Interesting facts

  • Small international casino
Author & Guarantor: Stefan Manson Last updated: 26 Jan 2024 Anything incorrect or missing? Let me know
Casino Bonuses

Sugar Casino bonuses

Browse all bonuses offered by Sugar Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (39)

User reviews of Sugar Casino

This is a place to share experience with Sugar Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Great

Rated by 39 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 2 months ago
Customer support has been really helpful and effective during my journey with Sugar Casino. It would be nice to make the KYC process a little bit faster but it is not that annoying. I am a satisfied player.
  • Customer support really helpful
  • KYC a bit long
• 3 months ago
Great casino. It was shown several times on Facebook, so I tested it after seeing it a few times. I like it very much. There are many different games and, above all, a super modern design. At the beginning I was a bit annoyed that you couldn't use the welcome bonus in the live casino, but that's not the case in every casino.
  • website
  • Deposits
  • Live Casino
  • No welcome bonus in the live casino
• 3 months ago
Visit Casino again last weekend. Wow, the new website design is so cool. I am a VIP player with them and heart that they changed the website and license. Thumbs up to the VIP team, they offer me always something special and most of the time better bonuses then I get on other Casino where I have the same loyalty.
  • VIP team
  • New website layout
• 3 months ago
Super nice new design. I have just seen the latest Sugar Casino website. It really looks amazing. I've been playing with them for a long time. They offer everything a good casino should have. The promotion team often sends me good promotions. Sometimes I use them or sometimes I just ask about something personal. Both work and make me feel good about being a customer. I always deposit with paysafecard and if I'm lucky and win, my money comes directly and without any problems! It would be nice if customer support could also be reached at night via live chat.
  • New website
  • Good customer support
  • Many offers
  • Personal offers on request
  • Deposits and withdrawals
  • Customer support is not always available at night
• 3 months ago
I know new players cannot make an account anymore but I can still play and write bout my experience that I had with Sugar Casino. Play there since 2 years and always told my friends about it. So many free spins and bonuses I got as a presant is insane. Won and loose, up and down, but all in all more winnings and more ups. Big suggestion from me if you can make an account there, do it and make your own experience.
  • Many winnings
  • Good support
  • Good experiences since 2 years
• 3 months ago
For Bakarat its one of the best Casinos. They have so much different Live Casino tables available all the time. Played more then 2k and won more then 10k in one night and no problem with withdrawal.
  • Bakarat tables
  • Good Casino
• 4 months ago
It's just amazing how many winnings I get after another one. From one max win to the next! I won over €50,000 with a deposit of €1000. The first part of the money has already arrived in my account. It's a bit of a shame that they don't pay out the full amount straight away.
  • High profits
  • Only max wins
  • Fast payout
  • It's a shame that the full 50k isn't paid out straight away
• 5 months ago
Very good Live Casino with many different games. I love to play high bets at the Live tables. At Sugar Casino I can find many different games. Mainly I play Roulette and Monopoly. Made already many winnings and everytime thet came super fast. First one took a moment as I needed to do the KYC but after that its was fast. One time a Roulette game was loading a but slow, bu after contacting the Support and did the suggestion of them, which was clearing the cookies, everything was okay again.
  • Very good Live Casino
  • Many Roulette tables
  • Easy KYC
  • Fast withdrawals
  • One time a game was slow but after clearing cookies it was okay again
• 6 months ago
Would like to give a feedback about that Casino. I dont like to play with bonuses thas why I cannot give a feedback to this but when it comes to raw cash experiences, its perfect. The choice of Slots games is huge. Customer support is very good and when it comes to payments they all came very fast for me! Some Slots machines are missing for example the one of Merkur.
  • Perfect Casino for highrollers
  • Fast withdrawals
  • Good deposit methods
  • Paysafecard available
  • Nice Customer support agents
  • Some more Providers would be nice, like Merkur for example
• 7 months ago
Everything is great at the moment, payouts are fast and smooth process
  • good games
  • Beautiful design
  • Money went out quickly
• 7 months ago
I have only positive things to say about this casino. Payments are made without any problems.
  • Withdrawals without problems
  • Chat staff always friendly
  • Bonus notification via SMS
  • Fair casino
  • I cannot understand negative recessions.
  • Regular KCY verification on withdrawals
  • Therefore a star deduction
  • In the event of a higher win and a payout, the casino first avoids game strategies being recorded.
• 10 months ago
I had a very Postive experience with Sugar Casino. I was scrared that they maybe dont accept my withdrawal because I won a huge amount with the welcome bonus. But already after 1 day the payment team have checked everyting and paid me directly to my bank account in under 24hrs. This was vry nice. Then again I played a bit and won again. Guess what it was again super fast at my bank account. So from site its a very good and safe casino.
  • Fast withdrawals
  • Many winnings possible
  • Good payment methods for Canadian
• 10 months ago
I recently tried out Sugar Casino and I have to say, I'm impressed by their huge welcome bonus ! The site is easy to navigate and the selection of games is fantastic. I also appreciated the helpful customer service team who were quick to answer any questions I had. Overall, a great experience and I would definitely recommend Sugar Casino to other players.
  • customer support
  • welcome bonus
  • range of games
• 11 months ago
⚠️Dont Play ⚠️

At first glance, the casino seems legit, but as soon as it comes to withdrawals, dark clouds gather very quickly.
The casino doesn't even consider commenting on the open case here!
Great bonuses are designed so that the casino doesn't have to pay you out or only pay out as little as possible.
  • Layout is good
  • Game selection is good too
  • Support talks itself out
  • Facts are twisted and terms and conditions are disregarded
  • Attention when using bonuses ⚠️
• 11 months ago
What a discovery !
It's been few months that I'm looking for a serious casino and after having trust the online reviews of this website I haven't been disappointed at all. Belong to the welcome bonus I could make a big win of 2000 euros, and transfered it very fast on my bank account.

Very helpful customer support
  • Customer support
  • Big welcome bonus
  • fast withdrawals
• 11 months ago
Best Casino ever! I had a super cool experience last week at Sugar Casino and I am surprised by how beautiful all the designs are. I played Moon Princess and received some free spins. In total it was 60 free spins and after some spins I made huge win of 10.560€. I was so happy but then a bit scared if they will pay me out. But it was super easy and quick. Guess what, I already have the money on my bank account.
  • Fast Withdrawal
• 1 year ago
I've been waiting for my withdrawal to be processed for 5 days now with full verification. A shame.

I still don't have my money. These are obviously scammers. I am now turning to the MGA
• 1 year ago
Deposit was not refunded after 3 days and so far simply withheld, despite proof of the transaction and even confirmation of the payment service.

Worst bonus system!
Wager deposit+bonus and not every slot qualifies for wagering, very opaque. And the site itself is not user-friendly either, you cannot search among providers, you can only specify the exact name of the slot. Gammix Ltd Casinos, generally only had bad experiences, unfortunately.
  • Lots of slots
  • Layout not user friendly
  • Deposit security problematic
  • Unfair bonus system
• 1 year ago
I'm positively surprised how well the machines in this casino are running, I've won there quite a few times now and I have the feeling that things are going better in this casino than in others
  • Fast payout
  • Many games
  • Slots run without stuttering
  • Forbidden games open in bonus
• 1 year ago
Depositing works quite well and with all methods, when paying out there are several hurdles, almost none of them work... Higher profits are rationalized away with invented bonuses, of course in their own favor. No German support. You can also easily get the money throw away if winnings are not paid out!
  • New games, lots of choice
  • Fast support with many excuses
  • Many games
  • RTP nice,,shown,,
  • The constant back and forth when paying out makes it very easy to gamble further
  • Payout equal to zero
  • Communication only in English
  • Will be reported to the police by me!
• 1 year ago
So I can't confirm the reviews here. Registered with 20 euros plus bonus account, won 150, verification and payout within 24 hours, for me this is the top range. I'll keep playing anyway
  • Nice selection of slots from different providers
  • Nice and clear designed website
  • Fast and uncomplicated verification
  • Very fast payout
  • Haven't found anything negative here
• 1 year ago
I have only positive things to say about this casino. I registered there yesterday and deposited 70.00 euros. With the welcome bonus I had 140.00 euros. After fulfilling the bonus conditions (very important, always read the bonus conditions carefully and comply with them!!) I had 1,800 euros, which I released for payment. After I only read negative things about this casino (that's why I'm rating it now), I was a little worried that I hadn't met some condition and the money was gone.... Today, around 18 Hours after payout I have the money in my account. The confirmation email came just before 7 p.m. and by 7 p.m. the money was in my account without verification.

Of course, I can only report on my experience here. I didn't use customer service, so I can't rate it. However, due to all the negative experiences, you should think twice before playing here. (Fuzzy conditions, long verification process)
  • Fast payout
  • Good game selection
  • Complicated bonus terms
• 2 years ago
Best casino where i have never play !

No internet issue, no bug, great customer services and great welcome bonus

What more could you ask for ?
  • German customer services
  • best provider
• 2 years ago
There are better alternatives, very poor customer service


Still no response, seems like a ghost casino, withdrawal still pending...
  • Extremely large selection of games and even Play&Go slots in Germany
  • Fast deposits with Klarna
  • Customer service does not respond to emails
  • Not connected in live chat for over 30 minutes
  • Despite the alleged immediate payment, no processing after more than 48 hours
• 2 years ago
I had the account verified, I made a smaller withdrawal several times (max300euro), but when the first major withdrawal request was made, the casino requested that the account be re-verified and the game of delay begin. Of course, support isn't able to explain why you need to verify an account you've already verified. They link you to an email address. After 14 days of futile attempts to re-verify the account address, etc. and lose the required selection, the account is blocked without any notice. You log in but do not start any game. Only then will they overlook you at the chat, they will keep you waiting for an hour, but they are simply absolutely not interested !!!!!!!!!!! Avoid the big arc of SUGAR casino !!!
  • The only positive is that the casino will make you uncomfortable gambling so much that you will never be tempted to play again
  • Bonus requirements, absolute reluctance of support to solve things you will not find in another casino. 0% feedback the only thing the casino is interested in is the deposit, not that you try to make a withdrawal, all of a sudden you don't have to wonder where the casino will start to change by then
• 2 years ago
Opaque GTCS. Deliberately making bonuses difficult to implement. For me the worst OC I have ever played in. License should be withdrawn. (Don't pay attention to the purchased comments below!)
  • Agbs
  • Bonuses
  • Player trap
  • Support in English only
  • Payout mega long
• 2 years ago
  • great games selection
• 2 years ago
Casino does not offer transparency. Erases winnings
  • No usage restrictions
  • 0 transparency
Safety Index explained

Safety Index of Sugar Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sugar Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.8/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about Sugar Casino and related casinos (41)

41All0Opened15Not solved14Solved12Rejected

Complaints directly about Sugar Casino

Show more complaints (+31)
Discussion

Sugar Casino Discussion

Discuss anything related to Sugar Casino with other players, share your opinion, or get answers to your questions.

Casino Guru

We want players to understand gambling.

Payment methods

Sugar Casino payment methods

Currencies
USD,CAD,EUR,BRL,CLP,JPY,NOK,PEN
flash-message-reviews
User reviews – Write own casino reviews and share your experience
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news