The player from Germany requested a withdrawal a few days ago, but it’s been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Hi there,
I confirmed a withdrawal a week ago, still nothing happened and the live support have been telling me the same since day 1 that the finance department has been dealing with.
It can't be, I didn't play with a bonus or anything else, I deposited normally and won accordingly, and they just don't want to process my withdrawal???
Dear Claudia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
I know, but there really isn't anything from them, not even a reasonable answer from support