Jam from Germany tried to close his account, but nobody replied to his email.
Sugar Casino - Player has a problem with closing an account.
Amount: €750
Sugar Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hi folks, I deposited over € 700 at Sugar casino. The range of games is not bad, but somehow I had a bad feeling about the site, so I decided to close my account there. On the one hand, the livechat takes a long time to answer and on the other hand, they couldn't help me there should write an email to sugar casino and ask for account deactivation.
So, meanwhile I have sent the 4th email and there is neither a reply nor a confirmation. I think it's a huge mess what happens there and with a Mga license. I can only recommend to keep away from this page and in general from websites belonging to Gammix ltd. A reputable online casino is something else ...
Automatic translation:
Public
Public
4 years ago
Hello Jam.
We are very sorry to hear about your troubles. I hope it happened just because of Christmas (casino employees not working) and your account is now closed. Please message us if you still have issues. Meanwhile, Merry Christmas and thanks for your complaint.
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