HomeComplaintsStrendus Casino - Player’s struggling to play redeemed bonus.

Strendus Casino - Player’s struggling to play redeemed bonus.

Amount: Mex$500

Strendus Casino
Safety Index:High
Submitted: 20 Jun 2020 | Case closed : 07 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Mexico is experiencing difficulties using activated bonus. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I can't play the bonus they gave me

Automatic translation:
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4 years ago

Dear Angelica,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Which exact bonus you have tried to play? Have you tried to communicate this issue with the casino? Please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

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4 years ago

Dear Angelica,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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