The player from Mexico is experiencing difficulties using activated bonus. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Angelica,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Which exact bonus you have tried to play? Have you tried to communicate this issue with the casino? Please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela