Name: RichBet Casino Review
Item: RichBet Casino
Rating: 8.4
Author: Endri Kaleshi

OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion

Endri K.

09/2026

Read our RichBet Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio

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Pros and cons

Deposits and withdrawals via cryptocurrencies
Various responsible gaming options available
Live dealer games are available
Modern website

Minimum withdrawal is €100

Casino screenshots

In-depth review

RichBet Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. When playing at a casino with a higher Safety Index, players are less likely to experience issues with gameplay or withdrawals. RichBet Casino scored a High Safety Index of 8.4, which makes it a recommendable option for most players in terms of fairness and player safety. Carry on reading our RichBet Casino review to make an informed decision whether or not this casino is the right fit for you.

Is RichBet Casino fair and safe? Safety Index explained

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the RichBet Casino Terms and Conditions as part of our review of RichBet Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

Considering our estimates and the factual data we have collected, RichBet Casino appears to be a small to average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

As far as we know, no relevant casino blacklists include RichBet Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

In our comprehensive review of all relevant aspects, RichBet Casino has attained a High Safety Index of 8.4. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, RichBet Casino is related to 14 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of RichBet Casino. This connection has resulted in an increased Safety Index.

RichBet Casino: Terms and Conditions

Each time we review a casino, we go through its Terms and Conditions to check how fair they are. In some casino T&Cs, we find clauses that we regard as unfair. These can give the casino grounds to hold back player winnings in certain cases.

We did not find any unfair or predatory rules in the Terms and Conditions of RichBet Casino during our review.

RichBet Casino player complaints

Player complaints are a key part of our review process. They give us useful information about the problems players face and how casinos handle them. We use our Complaint Resolution Center to collect player complaints. These, along with complaints from other sources, are used to calculate our Safety Index.

We have found no relevant complaints about this casino.

RichBet Casino user feedback and reviews

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

The user satisfaction feedback of RichBet Casino shared by 13 users has resulted in a Mixed User feedback score. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

RichBet Casino company data and licenses

RichBet Casino is owned by Fin Tech Montana Azul Capital LTD and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.

RichBet Casino has a gambling license issued by Anjouan Gaming in Comoros.

Win and withdrawal limits, payment options

RichBet Casino accepts deposits via 34 payment methods. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, iDEAL, eps-Überweisung, Multibanco, Bitcoin (BTC), Bank transfer, ApplePay, Shiba Inu (SHIB), Solana (SOL), Ripple (XRP), SEPA, Revolut, N26, Wise, Tron (TRX), USD Coin (USDC), Tether (USDT), Toncoin (TON), Interac, MB Way, PIX, Rapid Transfer, Cardano (ADA), blik, Litecoin (LTC), Google Pay, Dogecoin (DOGE), Ethereum (ETH), Dai (DAI), DASH.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at RichBet Casino are displayed in the table below.

Language	Website	Customer support	Live chat
Slovak			24/7
English			24/7
Spanish			24/7
Portuguese			24/7
Japanese			24/7
German			24/7
Finnish			24/7
Danish			24/7
Greek			24/7
French			24/7
Polish			24/7
Dutch			24/7
Estonian			24/7
Norwegian			24/7

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Customer support is something we value highly, as it can help you sort out any issues at RichBet Casino. This includes potential difficulties with your account, withdrawals, and more. We would say RichBet Casino has a good customer support based on the responses we have received during our testing.

RichBet Casino casino games and slots

RichBet Casino has these types of casino games on offer: Slots, Jackpot games, Live games, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live roulette.

Games from 27 casino game providers are available. This includes Novomatic, Nolimit City, Evolution Gaming, Pragmatic Play, Betsoft Gaming, Playson, BGaming, Endorphina, Habanero, Spinomenal, Booming Games, Belatra Games, VoltEnt, Pineapple Play, JINX Gaming, Trusty Gaming, Caleta Gaming, Ace Roll, Retro Gaming, OneTouch, Gamzix, 3 Oaks Gaming, Popiplay, NowNow Gaming, Clawbuster, Hacksaw Gaming, PG Soft (Pocket Games Soft).

RichBet Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

At present, there are 4 bonuses from RichBet Casino in our database, including:

35 FREE SPINS on Treasure of Anubis
91 FREE SPINS on Wild Tiger 2
100% up to €1,000
50% up to €2,000

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

Owner Fin Tech Montana Azul Capital LTD
Operator Fin Tech Montana Azul Capital LTD
Established 2025
Estimated annual revenues < $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of RichBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Fair

Issues found: 0

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Small casinoSmall to medium group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio

Very good

Total complaints: 5

Opened 0
Unresolved 0
Resolved 4
Rejected 1

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Neutral

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

Comoros (AOFA)ALSI-202504039-FI2
Verified

Complaints about RichBet Casino

All(5)
Opened(0)
Unresolved(0)
Resolved(4)
Rejected(1)

Withdrawal of player's winnings has been delayed.

Disputed amount: €540

Player's withdrawal is significantly delayed.

Disputed amount: €4,000

Player’s withdrawal process is delayed.

Disputed amount: €4,000

Player's withdrawal is delayed.

Disputed amount: €109

Player’s withdrawal is delayed.

Disputed amount: €1,000

Submit a complaint

Games

Explore the game selection available at RichBet Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 4 Not Available: 11

Game providers

Show all (27)

Casino Bonuses

RichBet Casino bonuses

Browse all bonuses offered by RichBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

No bonuses available for players from Ohio

Unfortunately, it seems that RichBet Casino does not offer any bonuses to players from your country.

Loyalty program

RichBet Casino offers a loyalty program. Here is what you can get for achieving a higher status:

Cashback

Payment methods

Payments

Browse an overview of payment methods supported by RichBet Casino, along with related limits and fees associated with transactions to or from your casino account.

Payment methods

Show all (34)

Transaction limits

Withdrawal limits

Not limited for EUR

Win limits

Unknown

Currencies

Traditional

Supported Fiat currencies.

CADEURCHFDKKJPYNOKNZDPLNSEK

Summary of player reviews

Guru AI

Deposits were convenient, but players reported issues with slow withdrawals and occasional failures.

Customer support

Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

Language options

Website

Available in 14 languages

EnglishFrenchGermanSpanishDanish 9 more

Live chat

Available in 14 languages

EnglishFrenchGermanSpanishDanish 9 more

Customer support:

Available in 14 languages

EnglishFrenchGermanSpanishDanish 9 more

Live chat rating

Good

Average response time: 5m

Based on 2 tests

14 Sep 2026

Endri K.

Good

28 Nov 2025

Igor P.

Not measured

Average

Summary of player reviews

Guru AI

Customer support received both positive and negative feedback; players liked the speed and friendliness, but some found responses robotic and unhelpful.

User reviews

User reviews of RichBet Casino

This is a place to share experience with RichBet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 14 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Summary of player reviews

Guru AI

No areas consistently impress players, as feedback across categories is largely balanced or leans negative. Customer support and payments both show more negative than positive comments.

Casino Guru

We want players to understand gambling.

Browse user reviews

All
Support (7)
Payments (7)

• 1 week ago

I had a very good experience with my first few deposits, but my first decent withdrawal was where things slowed down. It eventually arrived, so I’m not saying they don’t pay, but the waiting definitely made me nervous. Support was polite and kept checking it. I’ll continue playing, but I’d like withdrawals to be more consistent.

Deposits were smooth
Withdrawal was paid
Polite support

Withdrawal took too long
Inconsistent processing speed

RichBet Casino

Thank you for sharing your experience with us. We’re glad to hear that your deposits were smooth, your withdrawal was ultimately completed, and our support team was helpful throughout the process.

We completely understand that a longer-than-expected withdrawal can be stressful, especially when it’s your first larger withdrawal. We’re continuously working with our payment partners and internal teams to make processing times more consistent and keep the experience as smooth as possible.

We appreciate your continued trust and hope your future withdrawals are much quicker and more consistent.

-The RichBet Team

• 1 week ago

The casino has a lot going for it. I like the game selection and the payment options are better than on some other sites I've used. The bonuses are also interesting, although the wagering requirement means I don't always bother using them. I think they should offer more simple promotions without so many conditions.

Good game selection
Many payment methods
Interesting promotions

Wagering requirements are high
Bonus conditions can be complicated

RichBet Casino

Hi,

Thank you for sharing such a balanced review! 😊 We’re glad to hear that you’re enjoying the game selection and that the range of payment options has been a positive part of your experience. We also appreciate that you find our promotions interesting, even if the wagering requirements sometimes make you think twice about using them.

Your point about simpler promotions is completely fair. Bonus offers can come with different wagering requirements and conditions, and we understand that not every player wants to go through a more complex promotion. We’ll share your feedback with the relevant team, particularly the suggestion of offering more straightforward promotions with fewer conditions.

Thanks again for the constructive feedback, it’s genuinely useful for us!

-The RichBet Team

• 2 weeks ago

I don't recommend this casino to anyone.
The casino promises to process withdrawal requests within 24 hours. And even if the account is confirmed, the withdrawal process takes longer and longer.
When asking customer service, the answer is traditional, roundabout, like other trash casinos. They promise that the withdrawal will be processed as soon as possible.

I read other people's reviews, and it seems like everyone has the same answer...
Circular text will appear for all players who are waiting for their winnings.

Really bad system. When you make a withdrawal request, the requested withdrawal remains in the open balance of your gaming account. So if the balance of your gaming account drops below the withdrawal request, your withdrawal will be canceled because there is not enough money in the gaming account 🤣

Same thing with bonuses. If you have a pending withdrawal and you make a mistake in activating the free spins you have already earned, your withdrawal may be voided because you have an open bonus.
A really cleverly designed system.

Don't play here! All casinos have games to play, but if withdrawal requests keep stopping time and time again for every player, that's a big red flag! It's stupid to continue playing at such a casino.

Useless customer service
Hyödytön asiakaspalvelu

Really slow withdrawals
Todella hitaat kotiutukset

RichBet Casino

Hi,

We understand that a delayed withdrawal is frustrating, and we’re happy to address legitimate concerns about processing times and communication. However, some of the conclusions made in this review go considerably further than the facts described.

Suggesting that the withdrawal system is deliberately designed to prevent players from receiving their winnings, or that withdrawals are repeatedly being stopped "for every player", is a serious accusation that should not be presented as fact without evidence. A withdrawal remaining pending or requiring additional checks does not mean that funds are being withheld intentionally, nor does it indicate that the system is designed to cancel winnings.

The same applies to the comments about balances and bonuses. Pending withdrawals and active bonuses are subject to specific account and promotion rules. If a particular action affects a withdrawal, there should be a clear explanation of why, but that is very different from suggesting that the system has been deliberately designed to take players’ money.

We also don’t believe it is fair to characterize our support team as simply giving "circular" answers without allowing us to look at the specific case. We acknowledge that communication can always be improved, particularly when a withdrawal takes longer than expected, and we take that feedback seriously. At the same time, additional checks or payment processing should not automatically be interpreted as an attempt to avoid paying a player.

We’re happy to investigate the individual withdrawal, the checks involved, and the circumstances surrounding any cancellation mentioned in this review. If you contact us with your account details and reference this review, we can look into the actual case rather than speculate about the reasons behind it.

We respect your right to be critical of your experience, but we also believe it is important to distinguish genuine service concerns from accusations about deliberate wrongdoing that are not supported by the information provided.

-The RichBet Team

• 2 weeks ago

I was pretty angry when my withdrawal was cancelled, but it turned out there was a reason for it and support helped me understand what happened. I then requested it again and everything went through. So I can’t say the experience was perfect, but at least they didn’t just ignore me when I complained.

Support investigated the problem
Second withdrawal went through
Good communication after contacting them

Withdrawal cancellation was frustrating
Process wasn’t clear initially

RichBet Casino

Hi,

Thank you for sharing such an honest account of what happened. 😊 We completely understand why having a withdrawal cancelled would be frustrating, especially when you’re not initially sure why it happened.

We’re glad our support team was able to investigate the issue, explain what happened, and help you submit the withdrawal again successfully. We also appreciate your recognition of the communication once you got in touch with us.

At the same time, your point about the process not being clear initially is fair. Even when there is a valid reason for a withdrawal to be cancelled, players should have a clear understanding of what happened and what they need to do next. We’ll take this feedback on board and share it with the relevant team.

Thanks again for giving us the opportunity to resolve the issue and for sharing your experience. 💙

-The RichBet Team

• 3 months ago

A support agent helped me when I couldn't figure out why my deposit wasn't showing up. She was so patient while I was clearly tilted and frustrated. Explained that my bank was holding the transaction, not them, and walked me through what to do. Genuinely calmed me down. Still, had to say, the real money wagering on their reload bonuses is a nightmare. Took a 150% match, won some, then saw I needed to bet around 8000 to withdraw anything. Obviously lost it all trying. Never again!

Fast and friendly support team

Real money wagering requirements are designed for you to fail

RichBet Casino

Thank you for your feedback!

We're delighted to hear that our support team was able to assist you with your deposit and provide clear, patient guidance throughout the process. It's great to know that the situation was resolved and that our agent helped clarify that the delay originated with the banking process rather than on our side. We'll be sure to share your kind words with the team.

We're sorry to hear that the reload bonus did not meet your expectations. All bonus promotions are subject to specific wagering requirements, which are clearly outlined in the applicable bonus terms and conditions before the offer is claimed. We always encourage players to review these conditions carefully so they fully understand the promotion mechanics before participating.

We appreciate your feedback regarding the wagering requirements and the clarity of our promotions. Your comments will be shared with the relevant team for consideration as we continue working to improve the overall player experience.

Thank you again for taking the time to share your experience with us!

-The RichBet Team

• 3 months ago

I have to say the weekly raffle is pretty fun. Never won anything big but last month I got the 100eur bonus out of nowhere.Small things like that keep me coming back. However the KYC process was a nightmare from hell. They wanted a selfie of me holding my ID. Felt like I was being held hostage. My arm was tired, the lighting was bad, and I felt like an absolute idiot taking that photo.

Weekly raffle gives random bonuses for no reason. They have solid bonus offers.

KYC selfie requirement is ridiculous. Just use my documents like everyone else.

RichBet Casino

Thank you for your feedback!

We're delighted to hear that you're enjoying the weekly raffle and our bonus promotions. It's great to know that receiving a surprise €100 bonus added to your experience and gave you another reason to keep coming back.

We're sorry to hear that you found the verification process frustrating. KYC requirements, including selfie verification when requested, are an important part of protecting player accounts, preventing fraud, and complying with regulatory obligations. Depending on the verification requirements, additional identity checks may be necessary to ensure the security of both our players and the platform.

We understand that these steps can sometimes feel inconvenient, and we appreciate your patience throughout the process. Your feedback regarding the verification experience has been noted and will be shared with the relevant team as we continue working to make the process as straightforward as possible.

Thank you again for taking the time to share your experience with us!

-The RichBet Team

• 3 months ago

My VIP host is honestly the best part of this casino. She actually remembers what games I like, sends me offers for fave slots instead of random junk I dont play. Last week I was down bad and she hooked me up with a custom cashback offer that saved my weekend. Legend. But the withdrawal times are painful. Requested on Thursday, didnt see the money until Monday.. Thats almost a full weekend of checking my bank account every hour like a weirdo.

VIP service they offer is actually solid

Withdrawals take forever. Four days to get my money is unacceptable when deposits are instant.

RichBet Casino

Thank you for your feedback!

We're delighted to hear that your VIP host has made such a positive impact on your experience. Providing personalized service and tailoring offers to each player's preferences is exactly what our VIP team strives to do, and we're pleased to know this has made your experience more enjoyable. We'll be sure to pass along your kind words.

We're sorry to hear that your withdrawal took longer than expected. While many withdrawals are processed much sooner, processing times can occasionally be extended due to security, compliance, or payment-provider-related checks. In addition, once a withdrawal has been processed by us, the time it takes for the funds to reach your account may also depend on your selected payment method and financial institution.

We understand that waiting for your winnings can be frustrating, and we appreciate your feedback regarding the withdrawal timeframe. Your comments have been shared with the relevant team as we continue working to improve the overall payout experience.

Thank you again for taking the time to share your experience with us!

-The RichBet Team

• 3 months ago

The weekly cashback here is genuinely good. I had a brutal losing streak last week, down like 300 euro and they gave me back 60 on Monday morning. Real money too, not bonus funds with more wagering attached. That gesture alone made me want to stick around. But trying to get verified was a different story. Uploaded my driver's license, got rejected for "poor image quality." Uploaded again, rejected for "glare." Third time I literally stood under my brightest lamp and it finally worked. Took three days.

Weekly cashback with rising percentage is a lifesaver.

KYC process is overly picky. Rejected my ID twice for stupid reasons like lighting and angles. Just verify me already it's not that deep.

RichBet Casino

Thank you for your feedback!

We're delighted to hear that you're enjoying the weekly cashback promotion and that it provided real value after a difficult week. It's great to know that this feature has had such a positive impact on your experience.

At the same time, we're sorry to hear that your verification process was more challenging than expected. Please understand that our KYC procedures are in place to protect both our players and the platform by ensuring account security and compliance with regulatory requirements. When documents are rejected due to image quality, glare, or other visibility issues, it is solely to ensure that all required information can be clearly verified.

We understand that having to resubmit documents can be frustrating, and we appreciate your patience throughout the process. Your feedback regarding the verification experience has been noted and will be shared with the relevant team as we continue working to make the process as smooth as possible.

Thank you again for taking the time to share your experience with us.

-The RichBet Team

• 5 months ago

Really I would not recommend this casino as they are not respecting their own T&C and delay the withrawal. 2 huge red flags and hope player will avoid this casino !

Nothing really positive at it looks like all casino

Catastrophic support, not helpful
Huge Delay in payment (more than 6 days when T&C mention 24hours)
No respect of their T&C

RichBet Casino

Thank you for sharing your feedback.

We’re sorry to hear that your experience did not meet your expectations, particularly regarding the withdrawal timeframe and overall communication.

We would like to clarify that while our standard withdrawal processing target is approximately 24 hours, certain cases may require additional security, verification, compliance, or payment-provider-related checks, which can extend processing times beyond the standard timeframe. These procedures are mandatory and are carried out to ensure the safety of both players and the platform.

Regarding support, our agents always provide the information available to them at the given moment based on the current status of the review. However, we understand your frustration regarding the delay and communication during the process, and your feedback will absolutely be taken into consideration as we continue working on improving the overall experience.

We regret that this situation left such a negative impression and appreciate you taking the time to share your concerns.

-The RichBet Team

• 6 months ago

Deposited a while ago, played live games and won a bit. Then I decided to withdraw..
Still waiting for my withdrawal. Live chat is friendly but unhelpful.. All the while they're hoping I cancel my withdrawal and lose the money 🙂

Support is fast and kind.
Simple design

Getting your own money cashed out is a total nightmare

RichBet Casino

Thank you for your feedback. We’re glad to hear you found the platform easy to use and that our support team was friendly and responsive. 😊

We’re sorry to hear about the frustration with your withdrawal. Please be assured that withdrawals are never intentionally delayed to encourage further play. All requests are processed according to standard procedures, which may include verification or routine checks, especially after gameplay in live casino. 💳

While support may sometimes provide general updates during processing, they always share the most current status available from the payments team.

Most importantly, all valid withdrawals are paid in full (100%) once processing is completed.

We appreciate your patience and your honest feedback.

-The RichBet Team

• 6 months ago

Fast KYC meant I was verified instantly. Refreshing experience. But no or low RTP on some slots is noticeable. Played a game with "96% RTP" advertised and lost 50 spins without a single win... Math doesn't add up..

Fast KYC
Instant verification

No or low RTP feels rigged

RichBet Casino

Thank you for your feedback! We’re glad to hear that the fast KYC process made your experience smooth and hassle-free. ⚡✅

Regarding RTP, all games use certified Random Number Generators (RNG), so outcomes are random. This means that while a game may have a 96% RTP, results can vary significantly in the short term, long losing streaks, though frustrating, are part of normal variance. 🎰

We understand how it can feel unfair, and we appreciate you sharing your experience. Tracking sessions over time usually reflects the advertised RTP more accurately.

-The RichBets Team

• 7 months ago

Many deposit and withdraw methods is convenient. But rude support made me never want to use them again. Agent was dismissive, cut me off mid-sentence, and basically ended the chat. Zero people skills.

Decent choice of payment methods, both deposit and withdrawal

Rude and unprofessional support

RichBet Casino

Thank you for sharing your feedback. We’re glad to hear that you found the variety of deposit and withdrawal methods convenient. 💳

However, we’re truly sorry to hear about your experience with support. That’s not the level of service we aim to provide. Our team strives to be professional, respectful, and helpful at all times, and we take feedback like this seriously.

If you’re open to it, please feel free to reach out again so we can review the interaction and ensure your concerns are addressed properly. Your experience matters to us, and we appreciate you bringing this to our attention.

-The RichBet Team

• 7 months ago

They advertise instant deposits:Money in, game on. Well, my deposit took two hours once while my mates were already playing. Killed the vibe..

Many deposit methods to choose from

False advertising on deposit arrival time
Robotic support answers

RichBet Casino

Thank you for your feedback. We’re glad you appreciate the wide range of deposit methods available.

Deposits are instant in the vast majority of cases. However, in case of occasional delays please feel free to contact us to check.

We do not falsely advertise deposit speeds: "instant" reflects the standard processing time under normal conditions.

As for support, our agents follow structured procedures to provide accurate information, but all chats are handled by real team members, not bots.

We understand how a delay can disrupt the moment, especially when playing with friends, and we appreciate you sharing your experience.

- The Richbet Team

• 8 months ago

Hi this is another one of those sites that let's you join kyc is easy but try to withdraw its impossible I am waiting 4 days now and not a hope of a withdraw...ill keep you up to date... well still no withdrawal just the same pre written rubbish to make you feel ok ive decided i wont play here again as there sister site moemoe done the same and I waited 5 days there eventually I gave up wasted the money and closed the account I no this is what they are doing here

Good games
Rtp is ok

Very slow withdrawal
Live chat has no idea about withdrawal time

RichBet Casino

Thank you for your feedback. We’re glad you enjoyed the games and found the RTP satisfactory.

Regarding withdrawals, delays are not intentional. In some cases, processing may take longer due to routine security checks or payment-provider verifications, even if the account is fully verified. Our live chat team is there to track and assist with any pending requests to ensure funds are processed safely and correctly.

We understand waiting can be frustrating, but labeling the casino or its sister sites as withholding funds is inaccurate. All withdrawals are handled according to the Terms & Conditions and regulatory requirements.

-The RichBet Team

Discussion