Flagman Casino - Player believes that their withdrawal has been delayed.

I got an email that flagman casino was offering a no deposit bonus for 50 free spins.

I did the 50 free spins got 14$ back and then needed to wager 654$ to meet requirements.

I ended up hitting a good bonus and ended up meeting the requirements and was left with 120 CAD.

Ive tried withdrawing 2 times but they cancel them saying I need to deposit 120$ and wager it 3x

Nuts I’ve never heard of this! There was nothing when signing up about this and I completed all id and verification steps they wanted!

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Dear Etthx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello thank you for the Reply!

I’ve already tried withdrawing 3 times but they cancel the withdrawal after 3-5 hours saying I need to deposit 120$ and wager it 3 times before they will process my withdrawal. It never said anything about that during the sign up or withdrawal process.

Thanks

They cancel my withdrawal now after 15 minutes everytime I try to withdrawal! With no explanation why besides to say contact support and support says I have to deposit 120$ and wager it 3x but it never said any of this when I completed my bonus wagering requirements!

Thanks

Dear Etthx,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Etthx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru