StickyWilds Casino - Player’s withdrawals have been delayed.

Played during the month of March and we at on several occasions, made whitdraws that I also received Mail that they are approved and processed. But no money will come

My bank account. My documents are submitted and approved. Contact several (many) times and be told to "wait another 5-7 days. Received a bank statement for the month of March.

But no money will. 🙁

Dear Eva72,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your delayed withdrawals.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. Could you please advise if you have received any transaction tracking number from the casino? Did you use the same payment method to withdraw your winnings as the one that has been used to deposit funds into your account? Have you received any payments from this casino in the past?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi, I have been playing at the casino since the beginning of March, using the same in and out account. I have not received a reference number, on my gaming account it says that they are "proceded", at Mail and chat contact they say that it has been paid out. I have not received anything paid.

Sincerely

Thank you very much, Eva72, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask StickyWilds Casino to join us and help us resolve the player's issue.

Hi Eva,

We have looked into the issue with your account and as you state, the system shows the withdrawals have been processed. We have confirmed with our payments provider that all payments have been sent and that no payments have been returned by the receiving bank.

Could you verify that no payments have ever been received on your chosen withdrawal method? If so, we will contact our processor who will contact your bank regarding the missing transactions.

We are sorry for any troubles these have caused you.

Hey! I have on two occasions sent in the account statement for the account that I specified to you via support. No later than this morning. I sent it this morning on your support Mail. There are no deposits from you in this account.

Best regards, Eva.

Have now again sent my account statement for the month of March and a list of dates and winning amounts to the casino.

Dear StickyWilds Casino,

Are the documents sent from the player enogh to look into the case or do you require anything else?

Hi again, thanks for the information and documentations. We are investigating with the Payment processor now and this information should be sufficient. We will revert as soon as possible.

Please let us know if there will be any update. Extending the timer by 7 days for the casino.

Hi Eva, we have received additional information from the payments processor now. It appears that the receiving bank (Handelsbanken) first approved the payments but then proceeded to send them back, which caused the transactions to not be automatically traced. A VIP Manager will be in contact with you to assist you in withdrawing the funds which has been added to your account again. We are truly sorry for any delays and issues this might have caused you.

Please keep us updated and let us know if there will be any news regarding the case.

Email exchanged with a representative from Casionot on Tuesday. Had to send in information for another account in another bank when the casino gets the winnings back from my regular bank. The representative from the casino said that my money would come immediately. No money has arrived yet.

Has now received super nice help from one of their managers, Adrian S, quickly what went wrong was solved and he followed me through the whole process! The money now in my account and I happy! Thank you and you for the help!

Dear Eva72,

Thank you for letting us know that your issue has been resolved, we gladly hear that. Please do not hesitate to contact us if you will come across any other trouble in the future. The complaint will now be closed as resolved.

Best regards,

Nick

Casino.guru