The player from Sweden is experiencing difficulties withdrawing his winnings. The complaint was rejected as we did not receive answer from the casino.
StickyWilds Casino - Player’s struggling to withdraw his winnings.
Amount: €10,000
StickyWilds Casino
Safety Index:HighSafety Index
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8.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Been cheated on 1000 euros I won on stickywilds.com.
it's been over 3 weeks and I still have not received my money. Contacted the support several times but they claim that they have problems with the outlet which is bullshit. My friend has written to them and they say that wire transfer works. I have photo proof of everything!
www.stiickywilds.com - SCAM
Automatic translation:
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4 years ago
Dear Johannes,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Lastly, have you accumulated your winnings with or without active bonus?
Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
Hey! I have verified my account.
I won 1000 euros without any bonus. That is, real money.
this is the first time I make withdrawals on their website.
I have contacted them several times regarding my payment and they blame me for a lot of different reasons. I have now waited over 3 weeks but still have not received anything.
it's totally sick to have to do it this way.
Automatic translation:
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4 years ago
Thank you very much, Johannes, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
I would like to ask StickyWilds Casino to join us and help us resolve the player's issue.
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4 years ago
Hi,
We were experiencing some problems with Wire Transfers and the transfer on the 16th was returned. This has been rectified and the full withdrawal was processed on Friday last week. We are very sorry for the inconvenience and problems this has caused.
Regards,
StickyWilds Casino
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4 years ago
Dear Johannes,
I would recommend you to wait now as the casino claims that the withdrawal has been processed on fridays. Should probably take a few more days for the money to appear on your account. Please let us know if there will be any update regarding your case. I'll now set the timer to 7 days.
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4 years ago
Dear Johannes,
Is there any update regarding your case? We haven't heard from you in a while. Please note, if we won't receive any answer within the next 7 days, we will be forced to reject your complaint.
