The player from Austria has deposited funds into casino account just to find out that the slots are not available. Now she’s experiencing difficulties requesting a refund. Player’s complaint has been resolved successfully.
StickyWilds Casino - Player’s struggling to receive a refund.
Amount: €98
StickyWilds Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I paid 100€ after 3x rounds with 1€, my balance is now at 98€ then the game broke off and when I open it again I get the message that the credit is not sufficient unfortunately I was only put off by support and I didn't get an answer I should waiting. Then I wanted to withdraw my credit but couldn't because the amount of 98 is too low. So I can't play and I can't get my money back either, something Habicht hasn't experienced before
Automatic translation:
Public
Public
2 years ago
Dear Gluecksmaus,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how much is your balance now? Have you been asked to verify your account before a refund can be processed? Do I understand correctly that none of the slot machines are available to be played?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Additional comments from the player:
"Hello petronella also my complaint 44549 sticky wilds is solved thanks"
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Gluecksmaus, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
