The player from Finland had their Stelario casino account closed before they could receive a withdrawal of 108€. We attempted to gather more information about the situation. However, the player did not respond within the extended 7-day period. As a result, we could not proceed with the investigation and had to reject the complaint.
Stelario Casino - Player's account closed before receiving winnings.
Amount: €106
Stelario Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Translation
Stelario casino has closed my account, and the withdrawal of 108€ did not arrive in my account before it got closed.
Automatic translation:
Public
Public
8 months ago
Dear Laatikkohaamu1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stelario Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account closed?
- How did you learn about your account being closed?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
