I’m struggling to withdraw my money.
I played 40x the Bonus as requested, then I asked for the first withdraw.
That one is pending since KYC verification.
I sent all the stuff requested but I don’t receive emails from their financial dept so I got to ask everytime for news at the live chat.
Now it seems KYC is ok.
Then they told me that:
Dear player, don't worry! Your game session has been sent to the game provider for a check. As soon as we receive a response from the gaming provider regarding your gaming session and rates, we will immediately notify you by email.
Verification takes 3-14 business days.
I’m really worried as I never had such experience.
I’m struggling to withdraw my money.
I played 40x the Bonus as requested, then I asked for the first withdraw.
That one is pending since KYC verification.
I sent all the stuff requested but I don’t receive emails from their financial dept so I got to ask everytime for news at the live chat.
Now it seems KYC is ok.
Then they told me that:
Dear player, don't worry! Your game session has been sent to the game provider for a check. As soon as we receive a response from the gaming provider regarding your gaming session and rates, we will immediately notify you by email.
Verification takes 3-14 business days.
I’m really worried as I never had such experience.