The player from Italy is experiencing difficulties withdrawing her winnings. We closed the complaint as ‘unresolved’ because the casino failed to reply.
StarVegas Casino IT - Player’s struggling to withdraw her winnings.
Black points: 9
Amount: €80
StarVegas Casino IT
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
1 year ago
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4 years ago
Translation
Hi I wanted to withdraw my 80 euros but he doesn't withdraw them, he tells me to check the casino betting policy. To withdraw I have already put the money how do I do it? It's urgent
Automatic translation:
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4 years ago
Dear Elisa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details, so we can understand what the explanation for voiding your winnings might be? Did the casino give you a particular reason? I hope, we will be able to help you resolving this issue as soon as possible.
Best regards,
Petronela
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4 years ago
Dear Elisa,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Hello,
The casino only told me that I have to check the betting policy conditions, I deposited € 10 as it told me to withdraw the money when I then withdrew it told me what I reported above.
I await your response
Edited
Automatic translation:
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4 years ago
Thank you very much Elisa for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Elisa,
I contacted the casino regarding your issue, so hopefully we will recive some answer soon.
Thank you for being patient.
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4 years ago
Hello Elisa,
I haven't received any answer so far, therefore we are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will be forced to close the complaint as ‘unresolved’.
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4 years ago
Hello Elisa,
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
