The player from Italy has experienced a technical glitch with a frozen session. We rejected the complaint because the player didn't respond to our messages and questions.
StarVegas Casino IT - Player has experienced technical glitch.
Amount: €98
StarVegas Casino IT
Safety Index:HighSafety Index
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8.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I left a game session via mobile regularly, then via the appropriate icon. Apparently the balance has frozen in the session. After several emails and calls I manage to speak to a very rude operator. It's been 4 days already and still no resolution. The balance is unusable, not even withdrawable. This is a problem that can happen in game sessions, but any other platform solves the problem in 5 minutes. Starvegas does not even respond to emails, the operator (in the various calls I don't know why I have always spoken with the same) is extremely rude. I find such a situation absurd in a site that seems to be so used.
Automatic translation:
Public
Public
4 years ago
Dear Rachele,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
