The player from Brazil had his account blocked without further explanation. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.
Startbet.io Casino - Player’s account has been blocked.
Black points: 482
Amount: 4,700 R$
Startbet.io Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Account suspended without notice and no access to my money
Automatic translation:
Public
Public
1 year ago
Dear adrianolemos7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Translation
I appreciate the help. It's a situation where you don't have much to do, the casinos simply block you and keep people's money. Answering him, I registered at StartBet.io less than a month ago around the 16th of April and yes I sent my identity document and they managed to verify it, but after that I sent them via email all the documents necessary for verification and to my surprise the email returned without destination hahaha very dirty . As for the games I acquired a skill in the game Mines by Spribe and along with luck I started to make money in this game with constancy, I also played Live Casino games BacBo, Roulette and Penalty Shoot. I didn't use bonuses, I used my own capital and leveraged until they blocked my account without access to my money.
Automatic translation:
Public
Public
1 year ago
Thank you very much, adrianolemos7, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
1 year ago
Translation
Thank you very much, all help is welcome.
Automatic translation:
Public
Public
1 year ago
Hi adrianolemos7,
I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.
I'd like to ask Startbet.io Casino to join this conversation and share more information regarding the case.
Can you please provide any reasons why the player's account has been blocked?
Thank you.
Best regards,
Tomas
Public
Public
1 year ago
Translation
Thanks Tomas, their response in chat is that the account has been suspended for suspicious movement. If making money and making withdrawals is a suspicious move, no one will ever make a profit in casinos. It all started by limiting me in the withdrawal amount, on the platform it says 10k daily but in fact they only allowed withdrawal of 500 reais daily and upon request via chat because on the platform it was only in processing. This StartBet.io platform blocked me in cowardice in the dead of night and I need my money after all it is a reasonable amount, it is more than 4700 reais.
Automatic translation:
Public
Public
1 year ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Public
1 year ago
Dear adrianolemos7,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao), and submit a complaint to them (certria@gaminglicences.com and/or complaints@gaminglicences.com).
The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (tomas.k@casino.guru).
I am sorry I could not be of more help on this occasion.
Best regards,
Tomas
