The player from Germany was dissatisfied with the casino, citing low payout percentages and a meager €10 no deposit bonus after spending €1000 in a day. The player reported only winning €600 after wagering over €7000 in three months. We explained that bonuses are discretionary gifts from the casino and that payout ratios can vary. Without additional evidence of unfair practices, the complaint was closed.
Stakes Casino - Player unhappy with game payouts and bonus.
Amount: ??
Stakes Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Stakes Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
This is the worst casino I have ever played at. After playing €1000 in a day and then requesting a no deposit bonus, they only give you €10. It's the worst casino I have ever played. You can hardly win anything; the payout percentage is incredibly low. I do not recommend it.
Automatic translation:
Public
Public
4 months ago
Dear Davide92,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to give you any bonuses. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers by offering interesting bonuses, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.
Furthermore, regarding the low payout, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Please let me know if there is anything else I can assist you with, or if this complaint may be closed.
Thank you for your understanding.
Best regards,
Kristina
Public
Public
4 months ago
Translation
Hi, I'm not saying anything though since I've been playing at this casino for more than 3 months and the only win they made me was €600 after having played more than €7000 in a few months and it seems a bit absurd to me. ..and I would like to give the casino a rating of 1..
Automatic translation:
Public
Public
4 months ago
Thank you for your reply, Davide92. I apologize, but this is not enough for us to proceed with a case like this. If you come across any other supporting evidence, feel free to reopen this case, but until then I am forced to close it.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
