Stakes Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Stakes Casino has a Below average Safety Index of 5.6, which makes it a less than ideal option for most players in terms of fairness and safety. Read our Stakes Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index of Stakes Casino – Is it fair and safe?
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Stakes Casino, we meticulously evaluated and analyzed the Terms and Conditions of Stakes Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.
According to our approximate calculation or collected information, Stakes Casino is a very large online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Stakes Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, Stakes Casino has landed a Below average Safety Index of 5.6. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.
Note: To the best of our knowledge, Stakes Casino is associated with 3 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Stakes Casino.
Stakes Casino T&Cs
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Stakes Casino to be mostly fair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Stakes Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 10 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 33,507 black points in total, out of which 731 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Stakes Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
The user satisfaction feedback of Stakes Casino shared by 79 users has resulted in a Great User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Stakes Casino company information and licenses
Stakes Casino belongs to Mountberg B.V. and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
Stakes Casino has a gambling license in Curaçao. Their license was granted by Curaçao Antillephone N.V..
About payment methods and win and withdrawal limits
Stakes Casino accepts 23 payment options. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Neosurf, AstroPay, SIRU, Bank transfer, Flexepin, Instant Bank Transfer, Mobile Payment, Jeton, Pay4Fun, CashtoCode, SEPA, Cashlib, Interac, Bitpace, eZeeWallet, Coinspaid, MiFinity.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 2,000 per day
No win limit
EUR 5,000 per week
EUR 20,000 per month
USD 2,000 per day
USD 5,000 per week
USD 20,000 per month
GBP 1,500 per day
GBP 4,000 per week
GBP 16,000 per month
NOK 19,000 per day
NOK 50,000 per week
NOK 200,000 per month
CAD 3,000 per day
CAD 7,000 per week
CAD 28,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The table below contains information about the languages at Stakes Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
German
24/7
French
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Since customer support can assist you with problems related to registration process at Stakes Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Stakes Casino has a good customer support based on the responses we have received during our testing.
Slots and casino games at Stakes Casino
You can play these types of games at Stakes Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.
Titles supplied by 59 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, ELK Studios, Evoplay, Ezugi, Push Gaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Betgames, Smartsoft Gaming, Fantasma, Swintt, Wizard games, Felt Gaming, Spinmatic, BF Games, Spribe, Gamomat, OneTouch, Kiron Interactive, Revolver Gaming, Triple Profits Games, Vivo Gaming, Bombay Live, Amusnet (EGT), PlayPearls, PGsoft (Pocket Games Soft), Reel Play, Leap Gaming, Fugaso, Virtual Generation, Felix Gaming, Caleta, AvatarUX, Fazi, 3 Oaks, Games Global, Hacksaw Gaming, Asia Gaming.
Stakes Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 8 bonuses offered by Stakes Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Visit our separate page on Stakes Casino bonuses to learn more about this casino's offers.
Browse all bonuses offered by Stakes Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(79)
User reviews of Stakes Casino
This is a place to share experience with Stakes Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I have been gambling with this provider for several years and am now a VIP member and so far I have only had positive experiences. There is a huge selection of slot providers and slots, good bonuses and first-class customer service. The verification is explained in an easy-to-understand manner and the documents are usually processed within 24 hours. Payouts are also usually confirmed within a day. For these reasons, Stakes.com has become one of my regular bookies 🙂
On request, VIP members also receive generous goodies with top conditions :-) I can therefore definitely recommend the site 👍🏻
Ich gamble bei diesem Anbieter seit mehreren Jahren und bin mittlerweile VIP-Member und bisher habe ich durchweg nur positive Erfahrungen gemacht. Es gibt eine riesige Auswahl an Slotanbietern und Slots, gute Bonis und einen erstklassigen Kundenservice. Die Verifizierung ist leicht verständlich erklärt und die Bearbeitung der Dokumente erfolgt meistens innerhalb 24 Stunden. Auszahlungen werden auch meistens immer innerhalb eines Tages bestätigt. Aus diesen Gründen ist Stakes.com einer meiner Stammbookies geworden 🙂
Auf Anfrage gibt es als VIP Member auch großzügige Goodies mit Top-Bedingungen :-) Ich kann die Seite daher nur auf jeden fall weiterempfehlen 👍🏻
This casino is absolutely awesome. I've been there for a long time now and I can't complain. All major game providers are available and therefore guaranteed fun.
Above all, the customer service is absolutely strong. Chat is always available and as a VIP player you are usually given preferential treatment. Yesterday I achieved my highest profit of around €137,000! The VIP service immediately congratulated me and promised me that they would take care of my payout.
Really can't say anything negative. I feel in good hands and looked after here.
Dieses Casino ist absolut genial. Bin dort nun schon eine lange Zeit und kann mich nicht beschweren. Alle wichtigen Spieleanbieter vorhanden und somit garantierter Spielspaß.
Vor allem ist der Kundenservice absolut stark. Chat immer erreichbar und als VIP Spieler wird man in der Regel bevorzugt behandelt. Gestern habe ich mit ca. 137.000€ meinen höchsten Gewinn erzielt! Der VIP Service hat mir sofort gratuliert und hat mir versprochen, dass er sich um meine Auszahlung kümmert.
Etwas Negatives kann wirklich nicht sagen. Hier fühle ich mich gut aufgehoben und betreut.
I have been playing for many years and have actually had my biggest win at stakes. 5 mummies in Book of Dead for a stake of 5 euros, 5 lines. I won more than 10000! Before that, I won several times and winnings were almost always paid out within 24 hours. Verification was also quick. I never play with bonuses, everyone has to play as they like. I deposit and withdraw with chips. I also have VIP support, which is very good for players who like bonuses, because you often get bonuses.
So far only recommended!
Ich spiele seit vielen Jahren und habe tatsächlich bei Stakes meinen größten Gewinn gehabt. 5 Mumien bei Book of Dead auf 5 Euro Einsatz , 5 Linien. Ich habe mehr als 10000 gewonnen! Davor habe ich auch öfters gewonnen und Gewinne wurden fast immer innerhalb vom 24 Stunden ausgezahlt. Verifizierung ging auch schnell. Mit Bonus Spiele ich nie , da muss jeder wie er mag. Einzahlen und auszahlen tu ich mit Jeton. Auch habe ich einen VIP.Support , für Spieler die Bonis mögen sehr gut, denn man bekommt oft Bonis.
The casino itself is not bad. But be careful, no mistakes will be forgiven. One spin on a forbidden game and all is lost. Haven't experienced anything like that before... it's happened to me somewhere else before, without profit or anything like that. I was then informed that this is not allowed and the winnings from the spins will be taken out. It's all gone here, for 8 spins with a total win of 1.5 euros. Be really careful, very customer unfriendly.
Das Casino ist an sich nicht schlecht. Passt aber echt auf, es werden keine Fehler verziehen. Ein Spin in einem verbotenen Spiel und alles ist verloren. Habe sowas so noch nicht erlebt… ist mir schon einmal woanders passiert, da auch ohne Gewinn oder Ähnliches. Da wurde ich darauf hingewiesen, dass das nicht erlaubt ist und die Gewinne aus den Spins rausgenommen werden. Hier ist alles weg, für 8 spins mit einem Gesamtgewinn von 1,5 Euro. Seit wirklich vorsichtig, sehr kundenunfreundlich.
Don't understand Casino Guru's review at all. The Mountberg group is impeccable in my opinion I have always used Jeton Wallet and every payout was usually faster within 24 hours, it is my favorite Curacao casino. As soon as you have successfully verified yourself, everything works wonderfully. Of course you have to stick to the bonus conditions and also to the list of forbidden games if you use a bonus. One of the best casinos and the others from the Mountberg group as well.
Verstehe die Bewertung von Casino Guru überhaupt nicht. Die Mountberg Gruppe ist tadellos meiner Meinung nach habe immer Jeton Wallet benutzt und jede Auszahlung kam innerhalb 24h meistens schneller, es ist mein Lieblings Curacao Casino. Sobald ihr euch erfolgreich verifiziert habt, klappt alles wunderbar. An die Bonusbedingungen muss man sich natürlich halten und auch an die Liste mit den verbotenen Spielen, wenn ihr denn einen Bonus benutzt. Eins der besten Casinos und die anderen aus der Mountberg Gruppe ebenso.
Casino is impeccable and reliable. Everything is incredibly very fast! Support agent Barry was very friendly and helped a lot on how to verify your account. I won 1200 euros. Verification took only 5 minutes. I paid out 1100 euros. Money was on my Mifinity account after 10 minutes. I recommend to all players..
Casino ist tadellos und zuverlässig. Alles ist unglaublich sehr schnell! Support Mitarbeiter Barry war sehr freundlich und sehr viel geholfen wie man sein Konto verifizieren kann. Ich habe 1200 Euro gewonnen. Verifizierung hat nur 5 Minuten gedauert. ich habe 1100 Euro ausbezahlt. Geld war nach 10 Minuten auf mein Mifinity Konto. ich empfehle an alle Spieler..
All Top Reliable Casino.
Alles Top- Zuverlässiges Casino.
Verification and payout are very fast. (Took a total of 15 minutes for me)
Verifizierung und Auszahlung sind sehr schnell.(Bei mir insgesamt 15 Minuten gedauert)
playing for several years and having won a fairly substantial gain today stakes 777 to respect these commitments concerning the winnings transfers received!!! very good reliable and serious casino I recommend it to you +++++++ thanks to stakes for everything
jouant depuis plusieurs annee et ayant gagne un gain assez consequent au jour d'aujourd'hui stakes 777 a respecter ces engagements concernant les gains virements recus !!! tres bon casino fiable et serieux je vous le recommande +++++++ merci a stakes pour tout
I am very satisfied with my experience on stake the managers are very nice and make you want to stay like Mr. Ferdinand, Erick, Armando I thank them all for having always been there I also thank Mr. Alessio
Je suis très satisfait de mon expérience sur stake les manager sont très sympa et vous donne envie de rester comme monsieur Ferdinand ,Erick ,Armando je les remercie à tous d'avoir été toujours la Je remercie aussi monsieur Alessio
Very good performance from the managers
Tres bonne performance de la part des manager
Very responsive to questions asked on chat
Tres réactif au question posée sur tchat
Problem sending documents
Problème pour envoyer des documents
Zandi66
Unregistered user
• 1 year ago
Its the best Casino ever, super games, the Support is very helpful and friendly and the vip treat your so good
Support is super
Withdrawl fast
Super games
Derder16-4
Unregistered user
• 1 year ago
Thank you to the vip team, who is perfect with his customers. Special big-up to Alessio😉. DK
After 13 days of daily discussions about the bonus terms and a long processing time, Stakes Casino decided to withdraw the €750 winnings. A message that surprised me.
On the 14th day when I requested the withdrawal I received a message that the money was returned to my player account. I can log in and withdraw the money. But since I had already closed my account, I asked for payment to my bank account. Initially it said I could reopen the account to request the withdrawal. But I refused this. On day 15 (today, 12/23/2022) I received a message from support that the money was on its way.
Perhaps the casino is not as bad as first impressions suggest. Having said that, I think the bonus terms need to be revised to explain some situations in more detail, e.g. the automatic free spins rewards and why you should cancel them before you start playing. It would be better not to automate such rewards directly in the game, but to store them in a reward profile. In this way, such errors as in my case can be avoided.
The long processing time on the part of the support can sometimes be very annoying. But that's because the cases are always passed on to the next department. Hence delaying the payout for another day as the finance department was unaware that my account was closed and therefore the payout should not be made to the player account but to a bank account.
_____
Unfortunately, Curacao casinos keep confirming their bad reputation.
So does Stakes.com from Mountberg BV
With €100 cash in Book of Dead I was given 5 free spins that I couldn't refuse. This resulted in €0.40 bonus money with €16 wagering requirements. After Book of Dead in Legacy of Dead, a hit over 1000 times and a payout of €750. Was rejected because the €0.40 bonus money was still active and probably not wagered in Book of Dead.
Because of every shit you have to contact support to cancel bonuses you don't want.
All for €0.40. Partially contradictory and imprecise terms and conditions as far as the bonus conditions are concerned. No accommodations from the casino. Bonus terms and conditions are interpreted as appropriate to prevent withdrawals.
Update:
Nach 13 Tagen täglicher Diskussionen über die Bonusbedingungen und einer langen Bearbeitungszeit entschied sich Stakes Casino, die Gewinne in Höhe von 750 € auszuzahlen. Eine Nachricht, die mich überrascht hat.
Am 14. Tag, als ich die Auszahlung beantragte, erhielt ich eine Nachricht, dass das Geld auf mein Spielerkonto zurückgebucht wurde. Ich kann mich einloggen und das Geld abheben. Aber da ich mein Konto bereits geschlossen hatte, bat ich um Zahlung auf mein Bankkonto. Anfangs hieß es, ich könnte das Konto wiedereröffnen, um die Auszahlung zu beantragen. Dies habe ich aber abgelehnt. Am Tag 15 (heute, 23.12.2022) erhielt ich eine Nachricht vom Support, dass das Geld unterwegs sei.
Vielleicht ist das Casino nicht so schlecht, wie der erste Eindruck vermuten lässt. Trotzdem denke ich, dass die Bonusbedingungen dahingehend überarbeitet werden müssen, dass einige Situationen genauer erklärt werden, z. die automatischen Belohnungen in Form von Freispielen und warum Sie diese kündigen sollten, bevor Sie mit dem Spielen beginnen. Besser wäre es, solche Belohnungen nicht direkt im Spiel zu automatisieren, sondern in einem Belohnungsprofil zu hinterlegen. So lassen sich solche Fehler wie in meinem Fall vermeiden.
Die lange Bearbeitungszeit seitens des Supports kann mitunter sehr nervig sein. Das liegt aber daran, dass die Fälle immer an die nächste Abteilung weitergeleitet werden. Daher die Verzögerung der Auszahlung um einen weiteren Tag, da die Finanzabteilung nicht wusste, dass mein Konto geschlossen wurde und die Auszahlung daher nicht auf das Spielerkonto, sondern auf ein Bankkonto erfolgen sollte.
_____
Curacao Casinos bestätigen leider immer wieder ihren schlechten Ruf.
So auch Stakes.com von Mountberg B.V.
Mit 100€ Cash in Book of Dead rein, da wurden mir 5 Freispiele gegeben, die ich nicht ablehnen konnte. Diese ergaben 0,40€ Bonusgeld mit 16€ Umsatzbedingungen. Nach Book of Dead ab in Legacy of Dead, einen über 1000x Hit und 750€ in die Auszahlung. Wurde abgelehnt, da die 0,40€ Bonusgeld noch aktiv waren und in Book of Dead wohl nicht umgesetzt wurden.
Wegen jedem Scheiß muss man sich beim Support melden, um Boni zu canceln die man nicht haben will.
Das alles wegen 0,40€. Teils widersprüchliche und unpräzise AGBs, was die Bonusbedingungen angeht. Keine Entgegenkommen seitens des Casinos. Bonusbedingungen werden so ausgelegt, wie sie es passt, um Auszahlungen zu verhindern.
So I advise everyone not to deposit even one CENT there, unfortunately I deposited 600 euros myself... and recently got freepsin with which I won 300 euros when I wanted to withdraw they simply froze 250 euros and only left me 50 euros with the justification that their terms and conditions say that the free spins winnings are limited for me, when I checked it myself, however, it became clear that they were cheating on free spins winnings are specifically regulated in the bonus conditions.
Also ich rate jedem davon ab auch nur einen CENT dort einzuzahlen hab leider selbst 600 Euro eingezahlt... und letztens freepsins geschenkt bekommen mit denen ich 300euro gewann als ich auszahlen wollte haben sie einfach 250euro eingefrohren und mir nurnoch 50euro gelassen mit der begründung ihre agbs sagen das freispielgewinne für mich begrenzt sind, als ich es selber geprüft habe jedoch wurde klar sie betrügen denn freispielgewinne sind in den bonusbedinungen sonderlich geregelt.
The site looks good and offers a lot of games
Die Seite sieht gut aus und bietet viele spiele
That's why you think they're serious
Daher denkt man sie wären seriös
They erase deposit histories when threatened with Lawyer.
Sie Löschen einzahlungshistorien wenn man ihnen mit Lawyer droht.
They do not pay out winnings generated by their bonus terms.
Sie zahlen gewinne die mit ihren Bonusbedinungen erwirts wurden nicht aus.
you are cheating you are trying to apply different bonus terms to a case specific to the high payout
sie betrügen sie versuchen andere bonusbedingungen auf einen speziell für die hohe auszahlung bedingten fall anzuwenden
I won a small jackpot of €28000 on stakes.com and it was paid out fairly easily! I also really like the following VIP support.
Can't say anything negative.
Ich habe einen kleinen Jackpot von 28000€ auf stakes.com gewonnen und dieser wurde recht unkompliziert ausgezahlt! Auch der folgende VIP-Support gefällt mir sehr.
Kann nichts negatives sagen.
Casino really pays out
Casino zahlt echt aus
Stakes Casino
Dear dergewinner ,
Thank you for taking the time in posting positive feedback on your experience here with us at Stakes Casino. We are absolutely flattered to hear such comments and we will keep making sure to do our utmost for you during your stay dergewinner.
Getting first-hand customer experience and feedback is priceless for us. This will always help us to constantly improve our customer experiences by knowing what we can improve and how can we make your experience more enjoyable at Stakes.
While we thank you once again for the above comments, please do not hesitate to reach out if you have any more comments or questions. Our friendly customer support team is available 24/7 to attend to your concerns and requests.
Unfortunately, I have to revise my good opinion about this casino because I now have a different opinion. One of the worst casinos ever! Once won and paid out €300, which should be a ridiculous amount for a casino, then no more winnings, zero fun or entertainment as soon as you pay out something, no matter what the amount, you never have the chance to pay out anything in this casino again. I complained to the support that everything is just a coincidence, I played the same slots in another casino at the same time and it was completely different! Coincidence of because you are also sold for stupid! Better avoid this casino there are far better ones this one is one of the very bad ones.
Ich muss meine gute Meinung über dieses Casino leider revidieren da ich mittlerweile anderer Meinung bin. Eines der schlechtesten Casinos überhaupt! Ein mal 300€ gewonnen und ausgezahlt was ein lächerlicher Betrag für ein Casino sein sollte, dann nie mehr wieder Gewinne, Null Spaß oder Unterhaltung sobald man was auszahlt, egal in welcher Höhe, hat man nie mehr wieder die Chance in diesem Casino was auszuzahlen. Habe mich beim Support beschwert angeblich ist alles nur Zufall, in einem anderen Casino zur gleichen Zeit die gleichen Slots gespielt und da lief es ganz anders! Zufall von wegen da wird man auch noch für blöd verkauft! Meidet dieses Casino lieber es gibt weit bessere dieses hier ist eins von den sehr schlechten.
Very responsive customer service team and I am never waiting more than a few seconds to speak to someone via live chat. The variety of games are very good and from the best game providers, Evolution is my favourite. I’m more of a live casino kinda person and I cannot fault Stakes Casino with its range of games. There is also a daily bonus on offer for those that like that.
I’m an honest guy and I’ll say it how it is, now the only thing preventing me from giving 5 stars is the withdrawal limits. As a high stakes player, the ability to withdraw large amounts is important but there is a 2k a day / 5k per week withdrawal limit. This is the only thing I can fault at this time and I hope this will increase in the future.
Great customer service
Great variety of live casino games
Good bonuses on offer
Instant deposit
Fast withdrawals (when approved/processed)
VIP team are excellent
2k per day / 5k per week withdrawal limit
soko
Unregistered user
• 2 years ago
Long story short, I verified myself months ago in the casino, which was also accepted. Then I had 100 euros and 150 paid out, money also arrived. Now today I wanted to have 600 euros paid out and promptly I should upload a proof of address, done and done! Of course, all of a sudden it was all wrong! Well re-uploaded and prombt should I fully verify my account again, was fed up and turned everything down!!! So everyone pays in and if you don't win more than 150 euros, they stay calm......simply cheeky and allow the account to be verified twice! What happens if you win more? Understand why Casino Guru gave it a bad rating, absolute rip off store, advise everyone not to play there trouble is inevitable
Lange Rede kurzer Sinn, habe mich vor Monaten in dem Casino verifiziert was auch alles angenommen wurde. Hatte Dann einmal 100 Euro sowie 150 auzahlen lassen , Geld kam auch an. Jetzt heute wollte ich 600 Euro auzahlen lassen und prombt sollte ich ein Adressnachweis hochladen , getan gemacht ! Natürlich war das jetzt auf einmal alles falsch! Gut erneut hochgeladen und prombt sollte ich mein Konto erneut komplett verifizieren, hatte die Schnauze voll und habe alles runtergedreht !!! Also an alle einzahlen geht und wenn man nicht mehr als 150 Euro gewinnt bleiben die ruhig......einfach frech zweimal das Konto verifizieren zulassen ! Was passiert wenn man mehr gewinnt ? Verstehe warum Casino Guru eine schlechte Bewertung gegeben hat , absoluter Abzock Laden , rate jedem ab da zu spielen der Ärger ist vorprogrammiert
Ahi27
Unregistered user
• 2 years ago
Deposit will not be credited
Einzahlung wird nicht gutgeschrieben
Free spins 60 times in a row never a good win
Freispiele 60 mal in Folge nie ein guter Gewinn
Rude live chat
Unfreundlich Livechat
Toni776
Unregistered user
• 2 years ago
Well guys, fair ay not, I guess this is one of the best thus far I found. Started a bit complicated at the begning, had my foirst withdrawal of $1,000, it took me like 4 days but it was my bad at the end for the doccies. Next withdrawal $4,000 processed in a flash. Very friendly service and a big g'dya mates up to the VIP Team to Armando and Robert and also the amazing Daniela :) and also the Casino Manager Alex. They are very helpful guys, guide you through, vast experince of the games, really gives you good tip but I gues all ahppend after being welcomed to the vip department. Welkl true, i spent a lot at the begning but got it nearly all back plus beign a vip here means really not being just a frikkin no yay?
Amazing support, great assistance, down to earth VIP team! Stunning games.
Huge Game providers such as Netent, Pragmatic and more over 100s I think
Best part is being offered cash offers and no wagering deals when you think you really touched the ground with gambling and boom, those get you back up on your feet. Guess luck met me through the way but hey, if it wasn't for the guys and Daniela :) I wouldn't be here.
Nothing to add thus far, started on the bad luck but all turned out well!
I just don't know why this casino has low rating here but i actually find Stakes Casino quite fair. They have hot bonus offers and welcome bonus is one of the fairest in the market and appealing. They also paid my winnings real quick. I can actually rate them 9/10.👌🏼
Stakes Casino
Dear niccolo_lowe,
Thank you for taking the time in posting positive feedback on your experience here with us at Stakes Casino. We are absolutely flattered to hear such comments and we will keep making sure to do our utmost for you during your stay niccolo_lowe.
Getting first-hand customer experience and feedback is priceless for us. This will always help us to constantly improve our customer experiences by knowing what we can improve and how can we make your experience more enjoyable at Stakes.
While we thank you once again for the above comments, please do not hesitate to reach out if you have any more comments or questions. Our friendly customer support team is available 24/7 to attend to your concerns and requests.
Really glad that I can withdraw my winning anytime I wanted to. What really surprised me was the speed of payment when I thought it would take ages. Bravo!
Phax
Unregistered user
• 2 years ago
I advise everyone against this casino!!!!!!! One star is definitely too many! I paid in and played 3x a 50-70€ with bonuses and 2x each 100€ approx. The selection is good and also well designed but the RTP is wrong in the front and in the back! I had a total of 3x free spins and never won over €30! Between 20ct and 1€ stake!
All the ratings here with 4-5 stars are just as scam in my opinion!
Better waste your money in another casino than here! There are way better casinos than this one! Total scam! Hands off!
Ich rate von diesem Casino jedem ab!!!!!!! Ein Stern ist hier definitiv zu viel! Habe 3x a 50-70€ mit Boni einbezahlt und gespielt und noch 2x je 100€ ca. Die Auswahl ist gut und auch gut gestaltet aber die RTP stimmt vorne und hinten nicht! Ich habe insgesamt 3x Freispiele gehabt und nie über 30€ gewonnen! Zwischen 20ct und 1€ Einsatz!
Die ganzen Bewertungen hier mit 4-5Sternen sind meiner Meinung nach genau so Scam!
Verschwendet euer Geld lieber in einem anderen Casino als hier! Es gibt viel bessere Casinos als dieses hier! Totaler Scam! Finger weg!
As far as online casino's are concerned, this one is definitely a better option out there amongst many major casinos. Loving the whole concept and look of the site, and bonus offers are excellent. A great casino to play at.
Quick payouts, which is great! My winnings are not huge but to be able to withdraw my money anytime I want is such a breath of fresh air from most online casinos.
This casino is really worth trying. Nice bonuses and promotions, and wide selection of payment methods and supported currencies. Serves me nicely. I am missing the tournaments though... but overall experience is very satisfactory. Five stars!
What i like in this casino is that you don't wait until forever for someone to attend to your messages. I have several instances that needs customer service attention and there's always a chat person present and that they really try to help you with your issues. Very much appreciated indeed.
I'm very satisfied here in this casino. Games selection is unbelievably wide and all major providers are present. Verification & the payout go really fast and easy which really made me happy. Muchas gracias ;)
Safety Index explained
Safety Index of Stakes Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Stakes Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.6/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Submitted:
31 Mar 2022
Complaints about related X1 Casino
(Same management)
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Submitted:
07 Feb 2023
Show more complaints (+13)
Discussion
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