The player from Germany is facing delays with his €205 withdrawal procedure despite several successful transactions in the past. The casino's support team has assured him that his withdrawal is processing. The complaint was rejected because the player didn't respond to our messages and questions.
Stakes Casino - Player experiences withdrawal delay.
Amount: €205
Stakes Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
Now the payout has been in process for 72 hours already.
- I have made numerous withdrawals from Stakes.com without any issues, and have been a regular and a long-standing member in the "Alphaleague".
- The money I won had no connection with any bonus (No Wager / No active bonus / No restricted game).
The support team keeps giving me the same answer to my inquiries, stating that it's still being processed and I will be informed via email. It's unacceptable that after numerous deposits and finally a withdrawal (205€), it's taking this long. I have a feeling that they are hoping I will cancel the withdrawal and end up losing it again.
Automatic translation:
Public
Public
9 months ago
Dear Luke1337,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
9 months ago
Translation
Thank you for your quick response! Then I will wait for the days mentioned.
Automatic translation:
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