The player from Germany has been accused of opening multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.
Stake7 Casino - Player has been accused of opening multiple accounts.
Amount: €900
Stake7 Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I made several deposits through stake7 casino and won over 1000 euros through a good run. I wanted to have 900 euros paid out to my bank account and now it is said that I have a multi-account although I only had my player account verified on January 25th, 2021 and a payout of 90 euros at that time was well made and paid to my bank account without any problems has been. Now I was accused of this multi-accounting and withheld my payment amount because I had allegedly violated their terms and conditions. Although I do not have another player account and I was not informed of this problem when I was verirified at the time. What legal option do I have to get my sum now?
Automatic translation:
Public
Public
3 years ago
Dear Corinna,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours?
Were your winnings accumulated with or without an active bonus?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
