The player from Turkey faces an issue with account restriction at Stake, which has been in "withdraw-only mode" for three weeks. After depositing approximately 7 ETH and completing the required Level 3 and 4 verifications, the player is unable to withdraw the funds or place bets. Despite contacting support multiple times, they receive no explanation for the restriction.
Stake Casino - Player’s withdrawal has been delayed.
Amount: Ξ7
Stake Casino
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Case opened
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Case summary
3 days ago
Public
Public
4 days ago
3 weeks ago i deposited approx. 7 ETH to my Stake account to bet on League of Legends Worlds tournament, before i could place any bets my account was restricted and was put on something called "withdraw-only mode" and Stake wanted me to do Level 3 and 4 verifications, i've quickly and succesfully done these verifications, my account was and still is in withdraw-only mode, funny thing in this mode you can't withdraw, you can't bet, you can't use the chat, you can't even use fun play. I contacted the support team and the onboarding@stake.com e-mail more than 20 times, always getting the same (probably automated) response of "please more patience, we are reviewing".
They never told me the reason for this restriction, they are not letting me withdraw the funds i deposited and haven't even bet with yet. I would have won all my bets betting on T1 and then withdraw my ETH's to buy lots of other crypto tokens waaay cheaper before they pumped a lot recently too, but at this point i'm not even after what i missed out on and simply want to withdraw my funds that are being held hostage without even being given a reason and even after i provided everything Stake asked for and done level 3 and 4 verification.
Anyone else went through something like this that can help me? because all live chat support does is tell me to email onboarding@stake.com and my emails there only get a response of "please wait more"
Public
Public
3 days ago
Dear cataphract,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was there any playing activity on your account before you deposited 7ETH? When did you register your account?
- Could you please share with me your attempts to communicate the issue with the casino?
- Kindly share any recent live chat and email interaction with the casino supporting your case.
- Post screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
