Stake Casino - Player's funds were withdrawn unintentionally.

my money was withdrawn automatically from my vault without my concern to other account which doesnot belong to me even and after providing every details to their support they are not helping me

Dear hjsk1361,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered with your funds being withdrawn from the casino without your consent, and the subsequent lack of assistance from the support team despite providing all necessary details.

To better understand the situation and assist you effectively, could you please provide more information? Specifically, we would like to know:

• When did you notice the unauthorized withdrawal from your casino account?
• Have you been able to identify the account to which the funds were transferred?
• Did you receive any notification or confirmation regarding this withdrawal?
• Have you attempted to contact the support team again after providing the details? If so, what was their response?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication with the support team regarding this issue, please feel free to forward it to petronela.k@casino.guru for further review.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

hey there

i was not aware about the transaction until i saw the vault which says i had 0 rs left .yes the account to which my fund is transferred is not mine infact i have only 1 bank account and i tried to make this very clear to stake support but they were unable to understand my point. how can someone withdraw my money with even my concern from this big platform and even the support staff is not really helpful thankyou so much for noticing me i hope you will help me get my money back .

Hi hjsk1361,

• Is there any relevant communication that you could forward to petronela.k@casino.guru before we contact the casino directly?
• How many payment methods did you use to deposit funds into your account?
• Were all of them previously verified?

Thank you.

yes sir i do have each and every convo i had with the support of stake

and i only use 1 method to make deposits and that is through upi

Hi hjsk1361,

• Can you provide the account details you used to deposit funds into your casino account? I want to verify with the casino if the deposit and withdrawal accounts match.
• Did you receive a payment receipt from the casino indicating where the funds were sent?

Thank you.

Dear hjsk1361,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.