The player from India reported that their money was withdrawn from the casino automatically to an unknown account. Despite providing all necessary details to the casino support, they've obtained no help.
my money was withdrawn automatically from my vault without my concern to other account which doesnot belong to me even and after providing every details to their support they are not helping me
Dear hjsk1361,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered with your funds being withdrawn from the casino without your consent, and the subsequent lack of assistance from the support team despite providing all necessary details.
To better understand the situation and assist you effectively, could you please provide more information? Specifically, we would like to know:
Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication with the support team regarding this issue, please feel free to forward it to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
hey there
i was not aware about the transaction until i saw the vault which says i had 0 rs left .yes the account to which my fund is transferred is not mine infact i have only 1 bank account and i tried to make this very clear to stake support but they were unable to understand my point. how can someone withdraw my money with even my concern from this big platform and even the support staff is not really helpful thankyou so much for noticing me i hope you will help me get my money back .
Hi hjsk1361,
Thank you.
yes sir i do have each and every convo i had with the support of stake
and i only use 1 method to make deposits and that is through upi
Hi hjsk1361,
Thank you.