Stake Casino - Player’s account was restricted over gambling addiction concerns.

When I told support that I was playing seriously, they labeled me as having a gambling addiction and locked my account, making it withdrawal-only.

Dear ama5592,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify how much is your casino balance at the moment?
• Have you requested a withdrawal of your balance?
• Could you please share your interaction with the casino that led to the casino considering you a vulnerable player?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

There is no balance.

Only withdrawals are possible.

I think it was because I was distrustful of the game results, so I contacted support and when I spoke to them, they got heated up and started using abusive language.

I spent a lot of money to build up my VIP rank on my account so I could enjoy it even more.

The account was locked without any warning.

Thanks for your email.

From the response of the casino, the block on your account doesn't seem permanent.

Have you contacted the casino and asked how long the block on your account will take?

I was told it would no longer be available for use.

The account blocking is permanent.

It is said that the restrictions are permanent.

Hi, has there been any progress?

Thanks for your patience.

Please understand we believe the casino can close the player's account for any reason at any time, as long as the casino doesn't withhold any balance.

• Could you please advise if there is any balance on your casino account?

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link https://casino.guru/problem-gambling-help-centers#cnt_110=true

I understood. Thank you

Dear ama5592,

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino casino in the future.