Stake Casino - Player’s account functionality is restricted.

My account is freezed from last few days . I am not able to withdraw my money or deposit or play any bets.

As it shows "‘withdraw only mode ‘ please contact support" but i am not even getting a good response from them too. Please help me resolve my issue . I'm haven’t even got any response from them after i mailed them and even my verification is not being reviewed.

please help me.

Dear mohanronaldo722,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you sent your identity documents for verification but they have not been approved yet?

When exactly did you send your documents to be verified?

Have you received any notification about the reason why your account has been frozen? Is it just a temporary or a permanent measure?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes you are correct that I have sent my documents but still it haven't approved. Atmost a month passed since I have sent my documents , I haven't received reason about this issue but I have received a notification from them which I will attach below

Yes you are correct that I have sent my documents but still it haven't approved. Atmost a month passed since I have sent my documents , I haven't received reason about this issue

Could you please specify which documents have you provided for your Level 2 verification?

For the level 2 verification I have provided my driving licence as a proof , but here a new update they have asked for a selfie for verification process and I have sent that too and they have banned my account for no reason please solve my problem and they are asking for INR 2000 for unblocking my account

Dear Veronika,

We would like to inform you that the user's account has been verified and this complaint has been resolved.

Kind regards,

But still my account is not unblocked and they are asking for a security deposit of 1000 INR for unblocking

Dear Stake Casino representative, thank you for getting in touch with us and explaining the situation.

Dear MohanRonaldo722,

Could you please provide more details about your inability to access your account? Have you checked the email address from which you received the security deposit request? It could be sent from some fraudulent account that has nothing to do with the official casino. Please note that casinos never asks for a security deposit to unblock your account.