The player from Quebec reported that Stake Casino claimed a linked account was associated to the player, supposedly banned due to location restrictions. The player denied creating this account. The player had not deposited any money or won any winnings, as he was unable to access the casino due to his account being in "withdraw only mode". He submitted his information and a driver's license for verification. The player later confirmed that the casino had allowed him to verify his account and stopped claiming that he had another main account. We marked the complaint as 'resolved' following the player's confirmation.
Stake Casino - Player Denies Ownership of Banned Account.
Amount: ??
Stake Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Stake is telling me I have an account called [removed by Casino.Guru admin] that got banned for being in a restricted area when I have no idea what that account is and I sure as hell didn't make it.
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8 months ago
Dear nightowl2,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is there any balance or winnings on your account that you are attempting to withdraw?
- Could you please specify if your account has been blocked?
- When have you registered this particular account in the casino?
- Have you made any deposits in the casino? Which payment method did you use?
- Could you please list which documents you submitted for verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Hello,
No, there is no winnings nor have I deposited any money since I was never able to access the casino in the first place. They have been telling me I have multiple accounts for the past day and I have never been able to play or deposit any money since my account is in "withdraw only mode"
I registered this account 32 weeks ago and I never gambled on it before and was planning to yesterday before I was blocked for "not being on my main account"
I have submitted my information and a drivers license.
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8 months ago
For the record:
I do in fact have multiple stake accounts, these accounts were open as an attempt to verify since they blocked my main account for having an alt account I never had.
I can provide a picture of all the accounts I have if needed and none of them were ever suspended for being in a restricted area since my main account "*****" was banned for having a suspended alt account (that isnt mine) while being my only account. The other accounts were made after and didnt solve any issue.
I’ve had this account for 32 weeks and right when I try to verify at my university wifi they tell me I have another account? Then they tell me their system makes no mistakes 😂 What I think happened: Someone at my school got banned from stake and im paying the price.
Kind regards
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8 months ago
They finally let me verify and stopped telling me I have another main account.
You can close this complaint.
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8 months ago
Dear nightowl2,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
