Dear Peter and foradeus,
We would like to provide clarification regarding this case and inform you that the user is already aware of the ongoing verification process. The complainant was instructed to complete the full account verification, which they have done up to KYC level 3. However, for the remaining level, the required document has yet to be submitted despite our previous requests.
It’s important to note that the last document rejection occurred over 121 days ago, and no further documents have been provided since then.
As such, we kindly reiterate our request for the complainant to submit both a recent payslip and a bank statement covering the past three months. Please ensure that the salary figures listed on the payslip match and can be verified against the transactions shown in the bank statement.
We appreciate your cooperation and understanding in this matter.
Kind regards,
Dear Peter and foradeus,
We would like to provide clarification regarding this case and inform you that the user is already aware of the ongoing verification process. The complainant was instructed to complete the full account verification, which they have done up to KYC level 3. However, for the remaining level, the required document has yet to be submitted despite our previous requests.
It’s important to note that the last document rejection occurred over 121 days ago, and no further documents have been provided since then.
As such, we kindly reiterate our request for the complainant to submit both a recent payslip and a bank statement covering the past three months. Please ensure that the salary figures listed on the payslip match and can be verified against the transactions shown in the bank statement.
We appreciate your cooperation and understanding in this matter.
Kind regards,