Stake Casino - Player accidentally purchased a bonus feature.

Buy bonus feature was somhow bought when i dropped my phone. What ever i let that go as im not sure how me fumbling my phone before it hit the floor mannaged to buy a$56 feature i never would of bought. That was all my money i just deposited less then 30 min ago. Then in 12 spins only 1 $6 dollar hit is made in a bonuse feture every casino game ive ever played gets at least some kind of hits especially when spinning 12 times. I contact customer service im sure they reviewed my account and could see i clearly just made the deposit. And non of my bets were over 40 cents except the very few like four maybe five at 50 cents. So why would i risk all my money on this 1 bonus feature that is clearly rigged. 95% pay back to players yet the last time they had a big hit on that game was in January. I didnt ask for that feature button to be right next to the spin button millimeter from it. How many other people have they taken money from because of this scammy placement of the button. Why dont they have anonymous people doing daily checks on their sites for fair game play. How is it they can make it that easy to take money for something a player would never had bought ever. $50 lesson i guess just glad i didnt put more on their site and seen the true intentions of this site. It be a different story if i wasnt their less then thirty min. Back to collecting the free money till i get whats owed to me back i guesss. This casion should be watched better. The games sould be played anonymously to see if their payouts are paying out like its supposed to. They should be held accountable for making sure fair game play is being honored theirs gambling and then their highway robbery like they do.

Dear wirthlin1983,

Thank you very much for submitting your complaint. I'm sorry to hear about the frustrating experience you encountered while playing at the casino.

To assist you effectively, could you please provide more details about the incident?

• Could you elaborate on the outcome of your interaction with customer service?
• Did they provide any explanation or resolution to address your concerns?
• Furthermore, it would be beneficial to understand if you have encountered similar issues with bonus features or gameplay in the past, or if this was an isolated incident.

If there are any relevant communications or documents you would like to forward to us, please feel free to send them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear wirthlin1983,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.