Sportuna Casino - Player's bets were restricted and withdrawal delayed.

It's extremely disappointing to recount my experience with this casino. I created an account and deposited around 500€, increasing my balance up to 1500€ after a series of wins and losses. They initially restricted my sports bets to a maximum of 40€ per wager (previously, I'd been wagering 150€-200€). Quite frustrated, I ventured into the casino and managed to build my balance back to 1500€. However, the real shock came when, after trying to cash out my 1500€, I received nothing four days later. They seemingly employ the withdrawal wait time strategy, hoping you'll give into temptation, use your funds, and ultimately lose everything - which is exactly what happened to me. Nowadays, most betting houses allow instant withdrawals. In contrast, their tactic seems to be to make you wait days on end until you inevitably fall for the bait and use (and lose) your money. It's a truly regrettable situation and I strongly advise against using their services.

Dear Mikisawel,

Thank you very much for submitting your complaint. I'm sorry to hear about your withdrawal issue.

Please understand that KYC (Know Your Customer) is a critical and necessary process in which the casino verifies the identity of its players to ensure the rightful ownership of funds. Without the ability to physically inspect players and their documents, this procedure is crucial for gambling establishments to complete verification processes. Serious and licensed casinos prioritize KYC and it may take several working days to complete this comprehensive process.

Regrettably, since you have already played your winnings, there is limited recourse available to us. It's important to note that players are solely responsible for their accounts, active balances, and all wagers placed. For future reference, we encourage you to contact us as soon as issues arise so that we may intervene in a timely manner.

Please let me know if there is any additional information that I may have overlooked. However, I regret to inform you that I may be compelled to reject your complaint as unjustified. I sincerely wish I could offer more assistance. Thank you in advance for your understanding and response.

Best regards,

Tomas

Dear Mikisawel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.