The player from Germany encounters issues with depositing money to the casino, having made four deposits on November 3rd, but only two transactions have completed while two remain pending. The player feels frustrated and misled by the casino.
Sportuna Casino - Player experiences delayed deposits.
Amount: €20
Sportuna Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 19h 46m 17s
Case summary
4 hours ago
Public
Public
14 hours ago
Translation
On November 3rd, I deposited money four times and the money was immediately debited from my account. To this day, I have only received two transactions. Two are still pending. I'm being given the runaround; it's unbelievable what's happening here. This will be the last time I visit this casino.
Automatic translation:
Public
Public
4 hours ago
Dear Paulalex,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue?
Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Dominika
Paulalex has 6d 19h 46m 17s to reply
