Sportsbet.io Casino - Player’s deposit is delayed.

Deposit the money into your account or after. More than a month has passed and my account has not received it. Despite talking to support, I have not received any help.

Dear Nani25019,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

It has been more than a month and my money has not arrived. I spoke to support and did not receive any help.

Dear Nani25019,

Could you please confirm whether you have contacted your payment provider?

If you have, kindly request a payment confirmation from them and forward it to the casino so they can locate the missing funds. If you haven’t reached out to them yet, please do so at your earliest convenience.

Feel free to share any updates or let us know if you need further assistance.

Best regards,

Nick

I talked to them and sent them all the evidence.

Dear Nani25019,

Was this your only deposit into the casino, or have you made any previous deposits?

If you have made prior deposits, please forward the deposit history from your casino account and wallet, along with any communication between you and the casino, to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

I deposited more than 15 times All the money normally reached this amount.

Dear Nani25019,

Before we would try to contact the casino, please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick

I sent you an email

Thank you Nani25019 for all the information provided so far.

I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Nani25019,

I am sorry to hear your deposit hasn't reached your account yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Sportsbet.io Casino representative to join this conversation and participate in resolving this complaint.

Dear Sportsbet.io Casino,

Could you state why the player's deposit was not credited to the player's casino account?

Thank you in advance for providing the information.

Dear Casino Guru Team,

Please be informed that the aforementioned deposit was not credited on our website because we do not support Binance-Peg BSC-USD.

Kindly refer to our Terms and Conditions rule 5.3 (https://sportsbet.io/help-centre/help-other/help-other-terms-and-conditions/general-terms-conditions):

5.3 [...] Sending funds to the wrong network address, wrong cryptocurrency, or wrong wallet could result in the irrecoverable and total loss of your funds. We are not responsible for recovering any funds sent to the wrong network address, wrong cryptocurrency, or wrong wallet. Please double check that you are sending the correct cryptocurrency to the correct network address before initiating any transfer, as there may be no chance to recover funds in cases where an incorrect transfer is made.

We are, unfortunately, unable to retrieve the funds.

Please let us know should you need further information.

Best Regards

Your Sportsbet.io Team

Dear Sportsbet.io Casino,

Thank you for your response and the information provided. Could you state whether the player has sent the funds to the BEP-20 or TRC-20 address?

I'll be awaiting your reply.

Hello Casino Guru team,

The transaction from the player was conducted using the BEP-20 network.

Best Regards,

Sportsbet.io Team

Dear Sportsbet.io Casino,

Thank you for your response and the information provided.

Hello Nani25019,

Could you provide us with the hash of the transaction?

I'll be awaiting your reply.

Dear Sportsbet.io Casino,

Would it be possible to credit the player the deposited amount and you will keep the 24 Binance-Peg BSC-USD. Alternatively, you could return the funds to the player after deducting a fee. However, in this scenario, the player would need to provide you with their crypto address, as the funds cannot be sent to the Binance hot wallet. Would it be possible to select one of these options?

I'll be awaiting your reply.

Dear Stefan,

Please be informed that we cannot retrieve the funds. Therefore, it is impossible for us to credit or send the funds back.

As unfortunate as it is, this decision will stand.

Best Regards,

Sportsbet.io Team

Dear Sportsbet.io Casino,

Could you state how the player made the previous 15 deposits? Did he use the same payment method for all of them as the last deposit? I have checked the deposit area and it appears there is no BUSD option at all, am I right?

I'll be awaiting your reply.

Dear Stefan,

BUSD is indeed not supported on our platform.

The user made their last 15 deposits in USDT via the Tron network. We support three networks for USDT transfers: Tron, Ethereum and Polygon (see screenshot).

Only the above deposit was made in another, unsupported, method.

Please let us know if you need further information.

Best Regards,

Sportsbet.io Team

Dear Sportsbet.io Casino,

Thank you for your response and the information provided.

Could you specify which coins are supported by the address to which the 24 BUSD Peg was sent?

I'll be awaiting your reply.

Dear Stefan,

The player sent the funds to their Sportsbet.io's Ethereum address, which can receive funds in Ethereum (ETH), Tether (USDT) and USD Coin (USDC).

We would advise to always copy the address corresponding to the right currency and right network from the cashier page: https://sportsbet.io/sports?c=home.

Best Regards,

Sportsbet.io Team

Hello Nani25019,

I understand this must be frustrating for you, but I am afraid there is no way to retrieve the funds from the Ethereum address as they were sent from the BSC network. The funds needed to be sent to the corresponding address as the previous deposits.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.