The player from Algeria is facing an issue with a deposit that has not credited to their account for over a month. Despite contacting support multiple times, they have not received any assistance.
Sportsbet.io Casino - Player’s deposit is delayed.
Amount: 24 ₮
Sportsbet.io Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
6d 19h 13m 12s
Case summary
4 hours ago
Public
Public
19 hours ago
Deposit the money into your account or after. More than a month has passed and my account has not received it. Despite talking to support, I have not received any help.
Public
Public
4 hours ago
Dear Nani25019,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Nani25019 has 6d 19h 13m 12s to reply
