HomeComplaintsSportsbet.io Casino - Player’s account has been closed.

Sportsbet.io Casino - Player’s account has been closed.

Amount: 40 mBTC

Sportsbet.io Casino
Safety Index:High
Submitted: 16 Apr 2021 | Case closed : 03 May 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Canada had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

i was deposit 0.0005Btc to Sportsbet .io

n i won 0.04Btc , n i can't withdraw any coins

even 0.001Btc . and i back to game for keep play, n even i can't play any game also. They just block my account , i do nothing , just normal play, the reson maybe is , i deposit not too much n won a lot . ? n this is not the once , my friends , 3 people Got same problem . They ask us for verity (I was playing BTC, Verfity for for ? ) n from now , they reply the mails was fucking solw, uselly needed 24-48hrs (even is so simple question) at the end , when we done all thing for thay asked us , we just fot lfucking answer , 1 of my friend , they told him , you have sign ul more than 1 account We cant let you widraw , only give back 500ubtc to you , casue that was the price of your deposit .n me, still to now , i was waitting alkost 2-4 days . They never pay attention for this ! This web most sfworsest i played on the world.

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3 years ago

Dear Weiyi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your friends share any of the following: household or email address, telephone number, same payment account number, IP, or device? Have you activated any promotional offers when depositing funds into your account? Was your account fully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear Weiyi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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