Dear brandom96zamora,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GANABET CASINO.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise when your registration on http://www.juegosysorteos.gob.mx/es/Juegos_y_Sorteos/Atencion_al_Ludopata was processed?
Do I understand correctly you sent multiple emails to verificacion@ganabet.mx , where your stated reason for closing your account was your gambling issues?
Do I understand correctly your casino account is still accessible to you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear brandom96zamora,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GANABET CASINO.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise when your registration on http://www.juegosysorteos.gob.mx/es/Juegos_y_Sorteos/Atencion_al_Ludopata was processed?
Do I understand correctly you sent multiple emails to verificacion@ganabet.mx , where your stated reason for closing your account was your gambling issues?
Do I understand correctly your casino account is still accessible to you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas