The player from Mexico had reported poor customer service and denied promotions at the Ganabet platform. We requested more information from the player to understand the situation better, extending the timer by 7 days for their response. However, the player did not respond within the given timeframe, which led us to reject the complaint due to a lack of necessary details.
Sportiumbet Casino - Player complaints about denied promotions and bad customer service.
Amount: Mex$80
Sportiumbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Sportiumbet Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
80 accumulated spins, 30 extra denied, 4 days so far without resolution.
Countless bad experiences with the most useless, rude, incompetent, and malicious Support; customer care is not a job they'll undertake in that department. Your time is worthless, ignored for over an hour, without any solutions; it's the daily bread of this platform once called Ganabet, where by the way you must take care to delete cookies every now and then. Pray that you're not abruptly logged out, forcing you to do the same old cookie clearing routine – now adding, that (at least the time you have) will not be possible for proper operation half an hour (if you're lucky).
One would think everything has its limit, but they didn't count on the platform's creativity to continue disappointing in bad ways. There are few occasions when a promo is applied without complications, daily; what they announce in terms and conditions will be this way...better forget it, it's going to be some other way. Denying daily spins seems reasonable to support because "you redeemed it a couple of times last week, and that daily promo is only applied once a month, and you already redeemed it four times the daily spin promo... of the slot of the month."
It's absolutely useless to send evidence as they do nothing more than discredit. Being arrogant, disinterested, and apathetic with your playtime, will be like every day, a constant bad experience.
Automatic translation:
Public
Public
11 months ago
Dear jenriquelurz,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Sportiumbet Casino. I’m afraid I will need more information regarding your problem.
Please could you elaborate?
- What does the disputed amount represent in this situation?
- Has the casino removed any winnings from your account?
- Which games did you play and which bonus have you activated?
I will be waiting for your reply patiently.
Best regards,
Tomas
